Forum Discussion

Dz451681's avatar
Dz451681
Newbie
2 years ago
Solved

Roku Ultra is not responding

White light is solid but will not turn on.  All I have is my blue HDMI screen.   I have unplugged it for a while, I have reset Wi-Fi in home, changed outlets, and nothing is working.   I even grabbed a different box and they both won't work.  Please help

app playback
  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Try a different HDMI input on the TV if you can.  A blue screen often means there's nothing connected or there's some kind of copy protection issue.  You might also want to try a different HDMI cable.  Make sure you're using the TV's remote to select the proper HDMI input.  Roku devices don't turn off, so if the light is on it will be outputting a signal.  You might want to prove that the device works by connecting it to a different TV if you have one available.