Forum Discussion

thaffa's avatar
thaffa
Channel Surfer
8 months ago

Roku TV Peacock APP colors washed out on sports channels

When I watch sports through the Peacock APP on my Roku TV, colors are washed out. I have reinstalled app, reset/checked router speed, and followed other trouble shooting ideas. Nothing works. It is ONLY peacock app on Roku TV.

 

color is great on you other TVs. 

very frustrating. Any help is appreciated. 

9 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    8 months ago

    Hi, thaffa 

    Welcome to the Roku Community.

    We appreciate you for bringing this issue to our attention, and our team would like to gather more information so we can take a closer look at this matter. Kindly provide the details below:

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
    • Photo referring to the issue.

    The details we requested are significant as we it will be the basis for reviewing the issue and will proceed to take necessary actions to investigate it further.

    We hope for your response.

    Best wishes,
    Kash

    • thaffa's avatar
      thaffa
      Channel Surfer
      8 months ago

      I believe everything you need is below. 

       

      TV

      Sharp Model Roku TV LC-65Q73+

      Hardware 7236X

      Serial # YN005X441077

      Software Version 14.0

      Device ID L7D8A5441077

       

      Issue Report Tracker

      Model 7236X-Roku TV

      Serial # YN005X441077 (L7D8A5441077)

      GC Version: 12.5.25

      Time stamp: 2024-11-12T02:38:17Z

      ID- 77-455-198

       

      Peacock TV APP

      Version: 5.11 . build 13

       
       
       

       

       
       

       

       
       

       

      • thaffa's avatar
        thaffa
        Channel Surfer
        8 months ago

        I believe everything you need is below. 

         

        TV

        Sharp Model Roku TV LC-65Q73+

        Hardware 7236X

        Serial # YN005X441077

        Software Version 14.0

        Device ID L7D8A5441077

         

        Issue Report Tracker

        Model 7236X-Roku TV

        Serial # YN005X441077 (L7D8A5441077)

        GC Version: 12.5.25

        Time stamp: 2024-11-12T02:38:17Z

        ID- 77-455-198

         

        Peacock TV APP

        Version: 5.11 . build 13

    • thaffa's avatar
      thaffa
      Channel Surfer
      8 months ago

      I believe everything you need is below. 

       

      TV

      Sharp Model Roku TV LC-65Q73+

      Hardware 7236X

      Serial  YN005X441077

      Software Version 14.0

      Device ID L7D8A5441077

       

      Issue Report Tracker

      Model 7236X-Roku TV

      Serial  YN005X441077 (L7D8A5441077)

      GC Version: 12.5.25

      Time stamp: 2024-11-12T02:38:17Z

      ID- 77-455-198

       

      Peacock TV APP

      Version: 5.11 . build 13

    • thaffa's avatar
      thaffa
      Channel Surfer
      8 months ago

      I believe everything you need is below. 

      TV

      Sharp Model Roku TV LC65Q73+

      Hardware 7236X

      Serial  YN005X441077

      Software Version 14.0

      Device ID L7D8A5441077

       

      Issue Report Tracker

      Model 7236X Roku TV

      Serial  YN005X441077 (L7D8A5441077)

      GC Version: 12.5.25

      Time stamp: 2024 11 2T02 38 17Z

      ID  77 455 198

       

      Peacock TV APP

      Version: 5.11 . build 13