Hi, thaffa
Welcome to the Roku Community.
We appreciate you for bringing this issue to our attention, and our team would like to gather more information so we can take a closer look at this matter. Kindly provide the details below:
The details we requested are significant as we it will be the basis for reviewing the issue and will proceed to take necessary actions to investigate it further.
We hope for your response.
Best wishes,
Kash
I believe everything you need is below.
TV
Sharp Model Roku TV LC-65Q73+
Hardware 7236X
Serial # YN005X441077
Software Version 14.0
Device ID L7D8A5441077
Issue Report Tracker
Model 7236X-Roku TV
Serial # YN005X441077 (L7D8A5441077)
GC Version: 12.5.25
Time stamp: 2024-11-12T02:38:17Z
ID- 77-455-198
Peacock TV APP
Version: 5.11 . build 13
I believe everything you need is below.
TV
Sharp Model Roku TV LC-65Q73+
Hardware 7236X
Serial # YN005X441077
Software Version 14.0
Device ID L7D8A5441077
Issue Report Tracker
Model 7236X-Roku TV
Serial # YN005X441077 (L7D8A5441077)
GC Version: 12.5.25
Time stamp: 2024-11-12T02:38:17Z
ID- 77-455-198
Peacock TV APP
Version: 5.11 . build 13
I believe everything you need is below.
TV
Sharp Model Roku TV LC-65Q73+
Hardware 7236X
Serial YN005X441077
Software Version 14.0
Device ID L7D8A5441077
Issue Report Tracker
Model 7236X-Roku TV
Serial YN005X441077 (L7D8A5441077)
GC Version: 12.5.25
Time stamp: 2024-11-12T02:38:17Z
ID- 77-455-198
Peacock TV APP
Version: 5.11 . build 13
I believe everything you need is below.
TV
Sharp Model Roku TV LC65Q73+
Hardware 7236X
Serial YN005X441077
Software Version 14.0
Device ID L7D8A5441077
Issue Report Tracker
Model 7236X Roku TV
Serial YN005X441077 (L7D8A5441077)
GC Version: 12.5.25
Time stamp: 2024 11 2T02 38 17Z
ID 77 455 198
Peacock TV APP
Version: 5.11 . build 13
I believe everything you need is below.
TV
Sharp Model Roku TV LC65Q73+
Hardware 7236X
Serial YN005X441077
Software Version 14.0
Device ID L7D8A5441077
Issue Report Tracker
Model 7236X Roku TV
Serial YN005X441077 (L7D8A5441077)
GC Version 12.5.25
Time stamp 2024 11 2T02 38 17Z
ID 77 455 198
Peacock TV APP
Version 5.11 . build 13
Hi, thaffa
Thanks for providing the details we have requested.
Please be informed that we have forwarded your concern to the appropriate Roku team for further investigation. One additional detail we'd like to collect is an image referring to the issue. This way, we can have visual basis of the issue and will develop the investigation further,
Best wishes,
Kash
Ugh, washed-out colors are no fun, especially for sports! While we wait for Roku's insights, have you tried restarting your Roku and checking for Peacock app updates? Also, ensure your septic tank drainfield supplies are in good condition, as slow drainage can affect internet connectivity.
I have. Thank you. I have checked my modem (Excellent speed), unplugged and rebooted my TV, updated all software (APP and TV), deleted and re-installed the APP, and all other troubleshooting I was instructed to do.
The only APP this happens on is Peacock (Live Sports). It works great for all other APPS.
