Forum Discussion

hansonsami95's avatar
hansonsami95
Newbie
3 years ago
Solved

Roku Streaming Stick Food Network Go Won’t Load

We have tried removing the food network go app and restarting the Roku multiple times. All other channels work, but when we try to open the food network go channel it opens the home screen and it’s all black and then bounces back to the Roku Home Screen after a minute or so. 
#foodnetwork #rokustreamingstick

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi VHeidemann,

    Greetings and a warm welcome here in the Roku Community!

    Are you having the same issue as others here in the thread with the Food Network Go not loading? If so, we recommend the troubleshooting steps provided by Anonymous above this thread. The provided troubleshooting steps are excellent solutions that resolves problems with channels not loading.

    Let us know how it goes.

    All the best,
    Kash

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for posting your query here at the Roku Community, Apimay2000!

    Please be aware that our Engineering team has requested the information that moderators are asking for here. They must collect the needed details in order to further examine it and come up with the best resolution possible, as every Roku streaming device or TV's information is unique, and most importantly, not all users experience the same issue. We strive hard to reach your satisfaction and convenience; thus, we do our best to supply you with troubleshooting procedures as a workaround. If the issue still persists, that is when we ask for that information.  If we receive updates or more information has been provided to us from our Engineering team, we always make sure to update the thread or issue a public announcement.

    We hope this clears everything up. 

    Kind regards,
    Carly

24 Replies

Replies have been turned off for this discussion
  • Zombyz1's avatar
    Zombyz1
    Reel Rookie
    2 years ago

    It's not just the streaming stick, I have two streambars, a streambar pro, and a streaming stick and food network go does not work on any of them either. I started having issues with it not loading correctly and buffering constantly when trying to watch it after the last update on my streambars, dated 5/9/23. It recommended removing and reinstalling the app, did that and then it wouldn't load at all, and even though I only did it on one device, the app stopped loading on all of my ROKU devices. They make it sound like it is an error on the part of food network, but it all worked fine up until the last ROKU update. After that update its never worked again. It works fine on my Samsung devices, phone and tablet both play it with no issues. 

     

  • VHeidemann's avatar
    VHeidemann
    Reel Rookie
    2 years ago

    Ever get a resolution? I just loaded it up first time tonight and it completely locks up my Roku premier

    • Zombyz1's avatar
      Zombyz1
      Reel Rookie
      2 years ago

      Nope, never got it to work on any of the devices until we bought a ROKU TV, works fine on that..But not on any of the soundbars. I have tried everything ROKU suggested and everything I could find online that was suggested by others and even reached out to direct tv, their advice was like a fart in the wind, nothing there. Got rid of direct tv and switched to YouTube tv, $70 a month cheaper, food network works and I still have HBO, showtime, and starz.

      • VHeidemann's avatar
        VHeidemann
        Reel Rookie
        2 years ago

        That's what I was afraid of. Roku should be vetting new apps in the store before approving them,

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi VHeidemann,

      Greetings and a warm welcome here in the Roku Community!

      Are you having the same issue as others here in the thread with the Food Network Go not loading? If so, we recommend the troubleshooting steps provided by Anonymous above this thread. The provided troubleshooting steps are excellent solutions that resolves problems with channels not loading.

      Let us know how it goes.

      All the best,
      Kash

      • Apimay2000's avatar
        Apimay2000
        Reel Rookie
        2 years ago

        The troubleshooting solutions provided don’t work. I’ve also tried all of the troubleshooting suggesting and like many others, continue to have trouble accessing all of the Go apps and OWN. It simply freezes and in some instances reboots the entire Roku. Is there a status on a solution from Roku? 

    • clickity's avatar
      clickity
      Binge Watcher
      2 years ago

      No, have not received any resolution!  4 months...

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi  hansonsami95

    Welcome to the Roku Community!

    I'm sorry to hear that you're having trouble with the Food Network Go app on your Roku Streaming Stick. It sounds like the app may be experiencing some issues that are preventing it from loading properly.

    Here are a few things you can try to resolve the issue:

    • Clear the Food Network Go app cache and data: Go to the Roku home screen, navigate to the Food Network Go app, press the * button on your remote, and select "Remove channel." Then, go to Settings > System > Advanced system settings > Network connection reset > Reset connection. After that, restart your Roku device and reinstall the Food Network Go app.
    • Check for Roku and Food Network Go app updates: Go to Settings > System > System update and select "Check now" to ensure that your Roku device is running the latest software version. Then, go to the Roku home screen, navigate to the Food Network Go app, press the * button on your remote, and select "Check for updates" to see if there are any available updates for the app.
    • Check your network connection: Ensure that your Roku device is connected to the internet and that your network connection is stable. You can do this by going to Settings > Network and checking the network status.
    • Contact Food Network Go support: If the issue persists, you can try contacting Food Network Go support for further assistance. They may be able to offer additional troubleshooting steps or escalate the issue to their technical team.

    I hope one of these solutions works for you and you're able to get the Food Network Go app working properly on your Roku Streaming Stick.


    Warm Regards,
    Lianna

    • ssnsmm1's avatar
      ssnsmm1
      Newbie
      3 years ago

      My stick is not work for foodnetwork go app all my other apps work. Starting having this problem about 3 weeks ago, tried all solutions posted still will not load app and returns to home screen. App works on my granddaughters roku tv but not on streaming stick on living room tv. I can also access it on my android tablet and phone without problems. My streaming stick model is 3810X roku streaming stick +. I have also made sure all updates for stick and app were upto date. Please help would like to watch my shows in my living room.

      • RokuKarla's avatar
        RokuKarla
        Retired Moderator
        3 years ago

        Hello ssnsmm1

        Thanks for reaching out here in the Community!

        If the issue persists from one channel after attempting the suggestions above by @RokuLianna, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

        Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them. 

        You can reach them here


        Regards, 
        Karla

  • clickity's avatar
    clickity
    Binge Watcher
    3 years ago

    Same issue, but affects ALL the discovery go apps including own, which are all identical apps!  Problem noticed immediately after roku streaming stick + updated to roku 12!!!!  Also affects my roku ultra.  No amount of deleting app & restart helps.  App variously times out, crashes the roku, or causes the roku cursor background (white) to disappear.  App occasionally partially loads

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      3 years ago

      Hi Community users,

      Thanks for keeping us posted about the issue with accessing some apps on your Roku streaming devices. It seems like the attempted troubleshooting steps still didn't relieve the issue, and we appreciate the effort. We'd like to further investigate this issue; however, we'll need additional information to better identify the reason for it.

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the home screen and pressing the * button.)
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • Steps to reproduce the issue you are seeing

      We'll be waiting for your response. Thank you!

      Warm regards,

      Rey

      • Bubba_C's avatar
        Bubba_C
        Reel Rookie
        3 years ago

        Model 3810X - Roku Streaming Stick+

        Serial # YH007M671318

        Software Ver # 12.0.0, Bld 4184-50

        Device ID C138A7671318

        All of the GO Apps cause my Roku to hang up.

        I’m unable to get a tracker ID to show up but the attached picture shows my hung system 

         

  • clickity's avatar
    clickity
    Binge Watcher
    3 years ago

    Let me add that these discovery GO apps are obviously sharing their profile, and when you delete one app it does not delete the shared profile.  In fact when you delete all the discovery GO family of apps it still does not clear out the shared profile cache.

    • clickity's avatar
      clickity
      Binge Watcher
      2 years ago

      UPDATE: Discovery GO! Family of apps is now working with the Roku OS 12.5 update on my older Roku 4660 Ultra.  My Roku 3810 Stick+ has not yet been updated, still running Roku OS 12.0 from 5/16/2023.  Five months is a long time for apps to be broken!  They have the same version of the Food Network and OWN apps loaded