Forum Discussion

MickeyK's avatar
MickeyK
Newbie
12 months ago

Roku search not working again!

I have a Roku ultra and once again I am getting "NO RESULTS FOUND" for everything. I have done the reset and unplug yada yada and nothing. What's going on?

  • Finchy's avatar
    Finchy
    Newbie
    11 months ago

    I get it randomly also.

    Going to /System / Reset Network Connection worked for me after it rebooted. 

    Mine is hardwired so it auto connected and worked fine.

  • Bumblebee7's avatar
    Bumblebee7
    Newbie
    12 months ago

    Is there an ETA on a fix for this problem? Or an issues log where users can check its status as it keeps recurring? Thanks.

  • Brinze's avatar
    Brinze
    Reel Rookie
    12 months ago

    Still No search results on both my TVs. Next step would be to send you all this info - for ALL my TVs?? Roku said the matter was resolved and it is not. 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      12 months ago

      Greetings Brinze Bumblebee7,

      Thanks for sharing your experience with this. We would like to know if a system reboot helps (Settings > System > Power (if available) > System restart) resolve the issue.

      • Roku device model, serial number, device ID, and software OS/version (located in Settings > System > About)
      • Could you also provide the Tracker ID (when the issue occurs, use your Roku remote's microphone button to say "Get Tracker ID," or press Home 5x and Back 5x quickly)?

      We'll be able to flag to our team that this issue persists on certain users.

      Thanks,
      Rey

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    12 months ago

    Hi MickeyK,

    Welcome to the Roku Community!

    Thank you for bringing this issue to our attention. We appreciate your extra effort in resolving it. We would like to know if this problem is occurring with all content searches. Additionally, we recommend performing the troubleshooting steps again, focusing on the following:

    • System restart- navigate to Settings > System > System restart.
    • Network reset- navigate to Settings > System > Advanced system settings > Network connection reset > Reset connection.

    Both of this troubleshooting will restart your devices and you'll need to reconnect your device to your network.

    Let us know if one of the troubleshooting steps works for you.

    Thanks,
    Rey