Hello JN342
Thanks for reaching out here in the Community!
Channels, Themes, or Screensavers can be removed at any time for a variety of different reasons. At times, our content providers may choose to remove their channel from our platform at their own request. In other cases, a channel may be removed by us if it violates our terms and conditions. We take reports of piracy or any other unlawful activity very seriously.
For more information, please see our support page here: Why is a channel no longer available on my Roku® streaming device?
I hope this helps!
Regards,
Karla
The Crazino developers are getting flooded with people asking where the app has gone. They posted this on their Facebook page. It does not at all sound like it was a decision they made or were even alerted about. It sounds like they would love to try and resolve the issue. If the app somehow violated Roku's ToS, they should state what was violated! I don't understand Roku wouldn't at least give them a chance to fix and/or explain their side of things.
HAD OVER 500000000000 POINTS ON GAME - SPENDING ALOT OF MONEY - ALL GONE - AND IN WHEELCHAIR - WHAT HAPPEN ///???????????????????
My wife loves this game. Has bought many coins that Roku got a cut of. I hope this gets resolved quickly. She was playing it before dinner and then after dinner was told it was Currently Unavailble. Very pissed old lady right now.
My wife and I agree. It's maddening that we accumulated coins and now they are gone, along with the game, and there was no notice! Please, please please return the app!
I had 37 billion coins in Crazino. Bring it back NOW!!!
And here I was excited about having 1.6 billion lol
Well, let's look at this from a legal standpoint for the consumer! Since you allowed "Crazino" app to be played by many members of Roku and there was in app purchases allowed; then this makes for a BIG PROBLEM! First, for all of those Roku members who made purchases within the app and Roku just deleted the app all together, then basically Roku owes all members their money back since the purchase was for goods that are no longer available! Hmmm, seems to me there needs to be a "class action remedy" so Roku members can at least get what is "owed" back to them! This is not just a case of a "free" app and there was no money exchanged within the app causing no financial loss to Roku members! Having stated that, then Roku is fully liable for taking money away from members who made purchases within the app! That being the case, then Roku should have to refund any purchase amount "coins" that was unused! If Roku does not want to find itself in "legal" jeopardy, then, they need to do the right thing by either adding back the app where the members "left off" or give all members who made purchases within the app a refund for any unused purchases they did not receive! A company just cannot just take away a product after someone purchased a product! Especially, without explicit reasons to why it was removed and why no Roku member has received a refund for what the purchased "product"! I would encourage all Roku members to demand a refund for purchases made within the app or to fully reinstate the app where everyone left off "exact coin count"! Please do not let corporations think they just can do whatever they want without explanation or reason. They basically took money away from their consumers!!!
WELL CHOSEN WORDS - REFUND ALL MY MONEY - OR GIVE ME MY POINTS BACK - 5000000000 PLUS
Hello cathythecripple
Thanks for getting in touch with us here at Roku.
It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.
Thank you for your understanding and stay safe!
Regards,
Karla
Thanks for reaching out here in the Community!
Channels, Themes, or Screensavers can be removed at any time for a variety of different reasons. At times, our content providers may choose to remove their channel from our platform at their own request. In other cases, a channel may be removed by us if it violates our terms and conditions. We take reports of piracy or any other unlawful activity very seriously.
For more information, please see our support page here: Why is a channel no longer available on my Roku® streaming device? | Official Roku Support.
Warm regards,
Lianna
We want the game back! The developers have done nothing! No warnings nothing and no explanations as to why.
