Forum Discussion

dimitri1's avatar
dimitri1
Newbie
2 years ago
Solved

Roku randomly open Fandango app

Vudu Fandango keeps randomly opening up. I can’t get past the home screen because it keeps popping up telling me to sign in. I deleted the Fandango from my Roku app on my phone, thinking it would he...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, nadwmills 

    Thanks for posting here in the Roku Community.

    We came across your post where you inquired for assistance regarding the issue of the Fandango App randomly opening on your Roku device. We'd like to help and resolve the issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Once the steps have been performed, kindly check if you notice any improvements.

    Let us know.

    Best wishes,
    Kash

Cboop2's avatar
Cboop2
Reel Rookie
11 months ago

I don’t have the fandango app!! And I can not use my tv at all because it will not let me past the fandango main sign in screen. It also acts like something is pushing a button on the remote because the blue light on the front of the Roku device keeps blinking like it is trying to do something but it doesn’t. I unplugged….plugged….and changed batteries and NOTHING HELPED. now I have a tv that is useless because I can’t even get to the main screen for setting or anything. 

RokuCarly's avatar
RokuCarly
Community Moderator
11 months ago

Welcome to the Roku Community, Cboop2!

Thanks for letting us know about this. Rest assured that we'll help you find the best resolution possible.

In the meantime, could you please try using the Roku mobile app to see if the same issue occurs? It seems like this could be a physical remote issue. You may refer to our support articles provided below to help you:

After doing so, use the mobile app to remove your physical remote under Settings > Remotes & devices > Remote.

Please keep us posted on how it goes and we'll go from there. 

Best regards,
Carly

  • rekcedbob's avatar
    rekcedbob
    Reel Rookie
    8 months ago

    Apparently Roku and Fandango have some kind of love affair going on. Instead of telling people you don't, come clean and get a divorce so we can use are remotes again.

  • rekcedbob's avatar
    rekcedbob
    Reel Rookie
    8 months ago

    "our"