Forum Discussion

dimitri1's avatar
dimitri1
Newbie
12 months ago
Solved

Roku randomly open Fandango app

Vudu Fandango keeps randomly opening up. I can’t get past the home screen because it keeps popping up telling me to sign in.

I deleted the Fandango from my Roku app on my phone, thinking it would help. Now it’s popping up asking me to download it.

When I finally got into another app, the notification to exit app appears at the bottom.

The roku device itself looks like a button is constantly being pressed, but my roku remote doesn’t have the Vudu app on it!

 

HELP ME

  • RokuTakashi's avatar
    RokuTakashi
    11 months ago

    Hi, nadwmills 

    Thanks for posting here in the Roku Community.

    We came across your post where you inquired for assistance regarding the issue of the Fandango App randomly opening on your Roku device. We'd like to help and resolve the issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

    Once the steps have been performed, kindly check if you notice any improvements.

    Let us know.

    Best wishes,
    Kash

14 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    12 months ago

    The remote is probably malfunctioning in some way or there's something interfering like another remote with a stuck button or sunlight on the front of the Roku.  Try taking the batteries out of the remote and use the app as a remote to see if it still happens.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        11 months ago

        Hi, nadwmills 

        Thanks for posting here in the Roku Community.

        We came across your post where you inquired for assistance regarding the issue of the Fandango App randomly opening on your Roku device. We'd like to help and resolve the issue.

        1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
        2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
        3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
        4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

        Once the steps have been performed, kindly check if you notice any improvements.

        Let us know.

        Best wishes,
        Kash