Forum Discussion

milrad's avatar
milrad
Newbie
9 months ago

Roku not updating F1TV to current version (HDCP error code is 020)

Current app version is 3.16.  On my Roku, it is 2.0.  I have deleted the app, restarted the Roku, and reloaded the app 5 times.  The Roku itself is up to date.

 

Why is it not giving me the current version?

 

I am now getting HDCP 2.2 errors (only with this app, not others), but I can't troubleshoot that when I'm on an old version of the app.  Error code is 020.

app playback
Channel crash
Error code
General channel question
  • Alexito1972's avatar
    Alexito1972
    Reel Rookie
    7 months ago

    Same problem, cannot watch f1 TV. All other channels and apps works without issues. F1TV error HDCP2.2 error

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      7 months ago

      Hi, Alexito1972.

      Greetings from the Roku Community!

      Thanks for letting us know about the playback issues you've experienced on the F1 TV app on your Roku. We'd like to suggest some steps to help you troubleshoot:

      Kindly follow the steps precisely:

      1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
      2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
      3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

      If the issue persists after doing so, we highly recommend directly coordinating this with the channel provider as they develop and maintain their app on the Roku streaming platform independently.

      You may reach them here: F1 TV Support | Contact US

      We hope this will be sorted out soon.

      Best regards,
      Carly

  • renojim's avatar
    renojim
    Community Streaming Expert
    9 months ago

    You can't compare app versions on different platforms.  Roku apps are unlike apps on any other device.