Forum Discussion

spaulrob's avatar
spaulrob
Channel Surfer
5 years ago
Solved

roku not letting me sign in on spectrum tv app

We have 2 Rokus, 1 on our family room TV and 1 on the TV in our bedroom.  The one downstairs in the family room recognizes me when I turn to the Spectrum TV app.......the one upstairs however, just s...
  • StreamerUser's avatar
    5 years ago

    This is a recently reported problem with the Spectrum app and their account authentication services - you'll need to contact Spectrum and get them to resolve it.

  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi michaelwdunfee,

    Thanks for keeping us posted, and welcome to the Roku Community!
    We will be more than happy to assist you with your Spectrum channel issue. Please follow the troubleshooting steps below.

    • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select the Remove channel and confirm.
    • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
    • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

    If the problem still persists, we suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

    If you need anything else, please let us know.

    Kind regards,

    John

  • Dukehead's avatar
    Dukehead
    2 years ago

    Login to you Spectrum.net account and change your password, then login to the app on Roku with new password.

    Worked for me on all three of my Roku's