Forum Discussion
Try another USB power adapter just because you probably have one lying around and it's an easy thing to try. My current theory about why devices suddenly start showing the low power warning is dirty/corroded contacts in the chain from the power adapter to the Roku device - most likely the micro USB connection. If you have or can get some electrical contact cleaner try spraying the various connectors. I'd say try another USB cable, but you need the one with the long range Wi-Fi receiver for the stick to be useful.
Hello renojim thanks for the response. The cable power error only showed up once and seems to have resolved. However, the unit will still not access Disney+ (click on the icon and it just reverts to home page) or Netflix (click on the icon and it opens the Netflix logo page but goes no further).
Is this now a local problem to my unit or a wider issue within the Roku community? Of course we are paying for services that currently Roku will not access...
- renojim2 years agoCommunity Streaming Expert
pwatts2, if it was widespread we'd be seeing all kinds of reports here. Are you using any kind of content blocker or a VPN?
The usual steps to take when a single channel/app is misbehaving is to remove the channel/app, restart the Roku from Settings->System or Settings->System->Power (as appropriate) and then add the channel/app again after the Roku restarts.
If you can temporarily connect to an alternate network like your phone's hotspot it might tell us if it's something about your network that the Roku device doesn't like.
- pwatts22 years agoReel Rookie
Hi renojim thanks for your response. We have been using a pi-hole ad-blocker and adult content filter for web traffic. This has been running for some months without problems but the Disney+ issue started two days ago. We have tried uninstalling the app, rebooting the stick and reinstalling the app but with the same result - click on Disney+ and it will not even boot up the channel, just reverts to the Roku home page.
The issues with Netflix have resolved on reinstalling the channel.
- renojim2 years agoCommunity Streaming Expert
I'm guessing if you disable pi-hole Disney will start working. You may have to analyze the traffic Disney is producing to see what exception you need to add.