Spinster
2 years agoReel Rookie
Roku Media Player stops playing video file midway through
I'm also having the exact same issue, including being able to play the file if I fast forward past the point that the file usually kicks out to the Roku home screen, and it does kick out from the Roku media player at the exact same point every time.
Hi Spinster,
Thanks for posting here in the Roku Community!
We appreciate your sharing this information regarding the Roku Media player that stopped working when navigating to playback. We definitely want to assist you, and here are some troubleshooting steps to resolve the issue below:
- Remove and Reinstall the Roku Media Player: Navigate to the Roku Channel Store, search for the Roku Media Player, and then select Remove by pressing the start (*) button. We suggest starting there. Then, restart your Roku device by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart. After this, add the channel back in to ensure the process is successful.
- Check the network connection: Make sure that your Roku device is connected to a stable network connection. Go to the Settings menu, select Network, and then choose Check Connection to test the network connection.
Once the provided steps have been performed, kindly check to see if you notice any difference.
Please let us know how it works by keeping us posted.
All the best,
Kash