Forum Discussion

Spinster's avatar
Spinster
Reel Rookie
2 years ago
Solved

Roku Media Player stops playing video file midway through

I'm also having the exact same issue, including being able to play the file if I fast forward past the point that the file usually kicks out to the Roku home screen, and it does kick out from the Roku media player at the exact same point every time.

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Spinster,

    Thanks for posting here in the Roku Community!

    We appreciate your sharing this information regarding the Roku Media player that stopped working when navigating to playback. We definitely want to assist you, and here are some troubleshooting steps to resolve the issue below:

    • Remove and Reinstall the Roku Media Player: Navigate to the Roku Channel Store, search for the Roku Media Player, and then select Remove by pressing the start (*) button. We suggest starting there. Then, restart your Roku device by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.  After this, add the channel back in to ensure the process is successful.
    • Check the network connection: Make sure that your Roku device is connected to a stable network connection. Go to the Settings menu, select Network, and then choose Check Connection to test the network connection.

    Once the provided steps have been performed, kindly check to see if you notice any difference.

    Please let us know how it works by keeping us posted.

    All the best,
    Kash

43 Replies

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi Spinster,

    Thanks for posting here in the Roku Community!

    We appreciate your sharing this information regarding the Roku Media player that stopped working when navigating to playback. We definitely want to assist you, and here are some troubleshooting steps to resolve the issue below:

    • Remove and Reinstall the Roku Media Player: Navigate to the Roku Channel Store, search for the Roku Media Player, and then select Remove by pressing the start (*) button. We suggest starting there. Then, restart your Roku device by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.  After this, add the channel back in to ensure the process is successful.
    • Check the network connection: Make sure that your Roku device is connected to a stable network connection. Go to the Settings menu, select Network, and then choose Check Connection to test the network connection.

    Once the provided steps have been performed, kindly check to see if you notice any difference.

    Please let us know how it works by keeping us posted.

    All the best,
    Kash

    • Spinster's avatar
      Spinster
      Reel Rookie
      2 years ago

      Thank you but your solution did not work. 

      Steps I took below

      1. Remove USB device
      2. Delete files that stopped
      3. Replaced files that stopped with confirmed files that work
      4. Remove Roku Media Player
      5. Restart Roku
      6. Add back Roku Media Player
      7. Insert USB drive
      8. Play the 2 problem files. (2 of >60 files)

      The same files are stopping playback at the same time they stopped playback before I reinstalled the app, with one difference. Now when the file stops playing, it kicks the Streambar to the home page. Previously, it used to kick me out to the file page in the media player.

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Spinster, Roku devices aren't very tolerant of bad video files.  If you play the video on any other media player (like VLC on a computer), do you see any kind of glitch at the point where RMP chokes?  I would suggest re-encoding the video using something like ffmpeg or Handbrake.  You may be able to use one of them to just copy the video and audio tracks into a new file without re-encoding anything.

  • Harvey108's avatar
    Harvey108
    Channel Surfer
    2 years ago

    I also started having the same problem around 2 weeks ago. My unit is a 2020 Roku Ultra is model 4800R.

    • CC111's avatar
      CC111
      Newbie
      2 years ago

      Same problem ever since the software 12.5.0, built 4178-46 was installed.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Community users,

        We appreciate your effort to reach us!

        We will be happy to assist you with this matter, but we will need to gather more details. Can you please provide the following information that RokuTakashi posted above?

        Once we have this information, we will be able to pass it along to our appropriate Roku team for further investigation.

        We'll be looking forward to your response.

        All the best,

        Chel

  • Harvey108's avatar
    Harvey108
    Channel Surfer
    2 years ago

    I gave up on the Roku for playing videos from a flash drive and purchased an Android TV box for less than $50 and installed on it the free Nova Media Player.

    • Viibes's avatar
      Viibes
      Channel Surfer
      2 years ago

      Yup… that’s why I’m looking at the Nvidia Shield Pro - Its Android Based.
      Roku has failed their clients, 2 years to wait for a player to function is beyond comprehendable.

      Tho one must be careful with the generic Android Boxes, many have malware or get flagged by your ISP for having “free internet TV apps”.. and not all support all HDR codex.


      • atc98092's avatar
        atc98092
        Community Streaming Expert
        2 years ago

        Most of the generic Android players don't have Gigabit Ethernet (some are WiFi only), and also not all will passthrough lossless audio bitstreams. So for people with local media (ripped DVDs and BDs, including UHD) that might be a factor. 

        I've suggested to Roku numerous times over the years they could pick up a significant number of customers with a box that can bitstream lossless audio, display image based captions, and include a Gigabit Ethernet connection. So far, nothing. But I'm ever the optimist. 😄