Forum Discussion
BTW, I have tried many other things, such as resetting the Roku Ultra to Factory Settings, deleting the RMP app then reinstalling it and plugging the USB flash drive back into the port, etc. The SAME USB flash drives work absolutely fine on the LG tv's usb port, as well as on my laptop, so the drive is not corrupted. At a suggestion on here, I tried a flash drive formatted as FAT32 and it was the exact same result. The problem started on my 46?? Roku Ultra, then I got the 4802 Ultra and as soon as it updated the same problem. I am becoming more and more convinced the problem lies with Roku's updates. I am extremely disappointed in Roku support. I doubt I will ever purchase another Roku device.
- conker2 years agoChannel Surfer
I have the same issue on a TCL R655 Roku TV.
USB flash drive worked fine on the TV a few months ago, and now it doesn't.
The flash drive is fine and works in multiple other devices. I've refirmatted it as NTFS then back to exFAT. I've hard power cycled the TV as well.
Roku Media Player simply doesn't detect the flash drive when it's plugged in. I am manually launching Roku Media Player and checking. My network sources and media are all fine in RMP.
I think 12.5 or some other recent update busted USB support on some TVs.
- UHshepp2 years agoBinge Watcher
I have the exact same issue and just like OP... it WAS working fine and now it's not working at all on ALL OF MY ROKU Devices.
It worked on all previously, now it works on NONE.The external hard drive works everywhere else (Laptop, Desktop, etc.).
I did extensive troubleshooting as well matching the previous people and still nothing.
- RokuERey2 years agoRetired Moderator
Hi Community users,
Thanks for keeping the Roku Community posted!
Please help us look into this more closely by sharing with us the details below.
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
We'll be looking forward to hearing back from you.
Thanks,
Rey