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JohnWLMT's avatar
JohnWLMT
Channel Surfer
8 months ago
Solved

Roku Live Tv channels are all black after selecting from the guide

I can see the guide and select the channel but they are all just black. 
in Canada with a valid credit card on my profile. 
It is happening with two different tvs on my account and with a few different WiFi services as well as IPhone hot spot. 
never been able to see a free channel?

App availability
  • JohnWLMT's avatar
    JohnWLMT
    5 months ago

    After three months of messing with this I have decided to replace the three Roku televisions in my house and boat. 
    Seems like it’s not a good idea to go with Roku in Canada. 
    Thanks for looking into this. 

12 Replies

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  • renojim's avatar
    renojim
    Community Streaming Expert
    8 months ago

    It's possible that your Roku account isn't associated with Canada.  When you go into the "Streaming Store", do you see the apps only available in Canada like Crave and CTV?

  • JohnWLMT's avatar
    JohnWLMT
    Channel Surfer
    8 months ago

    I am seeing Crave and CTV apps.
    The only part of the TV settings that still seem to be USA is the Zip code option in the TV settings. There doesn’t seem to be a way to enter letters there.  

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      8 months ago

      Hi, JohnWLMT.

      Greetings from the Roku Community!

      It seems like you are having playback issues with streaming your Live TV channels. No worries! We'll have our relevant team look into this.

      In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

      • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • Is this an OTA Live TV channel? If so, what is your antenna's make/model? If not, are you accessing the via The Roku Channel?
      • Were you able to access this before?

      We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

      Best regards,
      Carly

      • CoopPop's avatar
        CoopPop
        Newbie
        8 months ago

        Hello,

        Thank You for the Help.

        I went to Settings>System>About

        ** It did have Wrong Zip Code, However, No Change😔

        Preformed “Tracker ID”

        Response was;

        ID CE-440-518

        ?? Can you Help ??