Roku Live Channels not working
I have both a ROKU 3 and a ROKU Express in my home, connected to two different TVs. They are connected to the same router and then to my ISP (T-mobile Wireless WiFi). I have been using ROKU for quite a while, but two nights ago the vast majority of sub channels on the ROKU LIVE TV main channel just disappeared.
The ROKU Express is
Model: 3930X
SN: X00400YK6Y29 - Note: This is different from the number printed on the device, which is S00831AK6Y29
Device ID: S00831AK6Y29
Software version 11.5.0 Build 4312-AE
The ROKU 3 is
Model: 4200X
SN: 1GS3A4087103
Software Version 11.5.0 Build 4312-04
No Device ID displayed on the “About” screen
I was watching Modern Marvels at about 7PM on Feb 7th, when the screen served by the ROKU Express just went black. I waited a few minutes to see if it was a network connection, and then tried to change channels to another sub-channel on ROKU Live. Nothing. The channel guide worked and showed the channels, but I only saw a black or dark blue screen with the Channel info at the bottom of the screen. The remotes work fine and there was no power outage.
I tried some other main ROKU channels besides ROKU Live and some seemed to work, while others did not. I checked my router and ISP modem, but they were all normal, and even streaming content to my wife's phone. I went to the TV with the ROKU 3, and it was exactly the same as the ROKU express - some main ROKU channels worked, but most of the sub-channels on ROKU Live TV were dark. I also checked my separate Netflix and Amazon Prime streaming apps, which go directly to the main TV, and they were working fine.
I rebooted the ROKU device to see it that helped. Nothing changed. I then checked my ROKU account to see if anything had changed. I found that my credit card number needed to be updated, but I don't have any pay accounts on ROKU, so that should not have been a problem. I updated all the ROKU software on both devices, and Modern Marvels came back to life, as well as a few of the lower numbered sub-channels on ROKU Live, but the vast majority were still gone.
Today, after reading this thread, I deleted the Live TV on ROKU channel, restarted both ROKU devices, and re-installed it. I now have the following subchannels on Live TV: 116, 120. 123, 126, 129, 135, 138, 164, 142, 147, 281, 289, 293, 321, 332, 358, 386, 455, 469, 470, 1101, and 1103. All the rest are dark when selected from the Channel Guide.
This situation has not changed in 2 days, and I am starting to wonder whether there is something that I need to change in my subscription that I don't know about. Can anyone tell me what is going on with ROKU Live TV? Do I need to do something?
Well, I thought that I had posted a similar problem a few minutes ago, but it does not appear to be anywhere here. But at least I have good news: I rebooted my router and ISP modem, and all the ROKU Live TV channels came back. Lesson learned - turn everything off, and then back on, and it will all work again.
Thank you for this clip, Mama33.
May we know if the same shows worked before, and when did you start having this issue? Have you made any changes to the device's location? This may affect live TV frequencies. Additionally, have you tried the following?
- Reboot your router or modem.
- Restart the Roku device through Settings > System > Power (skip if option unavailable) > System Restart.
- Have you tried connecting the device to an alternative network (e.g., a mobile hotspot) just to check if there will be a difference?
Please keep us posted so we can work on this issue together.
Regards,
Janadee
