Forum Discussion

RajunCajun1's avatar
RajunCajun1
Newbie
5 years ago

Roku keeps logging me out of Youtube TV

For the last several weeks Roku has been logging me out of Youtube TV.  I called Youtube TV a few weeks ago but the problem doesn't seem to be on their end.  I also tried all of the recommended fixes listed on the forum (i.e. unplug Roku, remove all the apps and add back Youtube TV, clear the cache) and nothing seems to work.  It keeps asking me to login every other day or so (it is random).  It is very frustrating.

My Model is 3600X and software version is 9.4.0, build 4200-24.

38 Replies

    • caljw's avatar
      caljw
      Reel Rookie
      5 years ago

      I also have this problem: random log-outs from YouTube TV.  Only happens on Roku Express, other TVs are fine.  

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        5 years ago

        caljw

        Thanks for the post.

        For more information about that channel's features and functionality, you'll want to contact Youtube TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

        You can reach Youtube TV support here: https://support.google.com/youtubetv/?hl=en#topic=7071745
         

        Thanks,
        Danny

  • Alex-Roku's avatar
    Alex-Roku
    Retired Moderator
    4 years ago

    Hey phennessey, we understand how being repetitively asked to sign in can be frustrating, but don't worry we are here to help. As RokuDanny-R has mentioned earlier in this thread, Many channels on Roku are developed and maintained by the channel provider themselves. For more information about that channel's features and functionality, you'll want to contact Youtube TV support directly. You can reach Youtube TV support here: https://support.google.com/youtubetv/?hl=en#topic=7071745. If you have any other questions feel free to reply to this post or send us a private message directly. We're always happy to help.

    • Tunkle's avatar
      Tunkle
      Newbie
      3 years ago

      You people at Roku don't listen.  It is stated in the thread multiple times that this has nothing to do with the app and happens only on certain devices people are using.  I have it happening only on one device that was just installed.  I have Rokus on 3 other TVs and direct connection with the App and they never log out.  This is clearly a ROKU issue which you are ignoring.

      • lohphat's avatar
        lohphat
        Streaming Star
        3 years ago

        Different models of Roku may run different versions of the YouTube app. Each model Roku has a potential for being different enough to run a different version of the YT app. 

        Go check the app version in the YT app settings and compare. Perhaps the Roku with the problem has a bug and hasn’t been patched yet by YT, not Roku, making an update available. 

  • Beebs's avatar
    Beebs
    Newbie
    2 years ago

    It did the same to me and I tried everything. I finally deleted the app off my tv. Then I added it again. It prompted me to activate my account with a code they gave me. It worked.