Forum Discussion

omahfolsom's avatar
omahfolsom
Newbie
3 years ago

Roku keeps going to home screen while watching

I am and have been using a Roku device with my Vizio TV.   It is plugged into the wall using Roku provided connections.  It is happening with all channels after just a couple minutes of viewing.
app playback
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Hi Roku Community users,

Thanks for the posts regarding the issue you are experiencing with your Roku device returning to the Home screen.

If you are experiencing this issue on a Roku Streaming Stick, Roku Express, or Roku Premiere device, we highly recommend making sure your Roku device is plugged into a wall outlet instead of through the TV USB port as sometimes the TV does not provide adequate power to the device.

If you are still experiencing an issue, can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
  • are you watching specific content when this issue occurs? Live TV content or VOD (video on demand)?
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

We look forward to hearing back from you.


Thanks,
Danny

cowboysnut's avatar
cowboysnut
Reel Rookie
3 years ago

Roku device model: 3900X - Roku Express

Serial number: YG00H4654525

Device ID: C337CH654525

OS/version: 12.0.0 build 4186-51

GC version: 9.4.20

Tracker ID: 25-2727-176

It happens extensively when using the MLB.TV app. I haven't watched other channels very much since the problem started so I don't know how widespread it is. It doesn't matter if I'm watching on delay, which I guess would be VOD or if I'm watching live. On a bad night it will crash every half inning.

I'm plugged into the wall instead of the TV. I've not experienced this problem on other channels or in past years. I've rest my box numerous times and have checked that everything is up to date along with deleting and re-installing the app. It's probably been happening for a few months at this point.