Roku is not loading on TV
Came home and went to turn on my Roku, but it was unresponsive. I never turn off my TV, I just leave it on my Roku home page and when I get home the Roku screensaver is always scrolling by. Came home...
Forum Discussion
Hi ispyce,
Hello, and welcome to the Roku community!
We appreciate you reaching out to us, and we regret to hear about this issue going on with your Roku player.
Have you attempted switching to a different HDMI port? In addition, have you tried connecting the device to a different TV to determine whether or not the problem still occurs when doing so?
Your response would be greatly appreciated.
Thanks,
Anjelie
Hi Anjelie, thank you so much for the response. I did try switching HDMI ports, and still nothing. And I don't have another TV. Just my one that I've always had. The problem is is that I am not getting any kind of response from the Roku box. Roku is trying to load, but can't/won't. Loading screen pops up, then my screen goes black/says "no signal". 10 minutes later, Roku tries to load again, then screen goes black/says "no signal". And it just repeats this cycle for hours. I've powercycled my TV, Roku, modem and router and still nothing. In fact, I've powercycled my Roku at least 10 times, even left it unplugged for 2 hours last night just to make sure it was fully off... and when I plugged it back in.... nothing. Loading screen came up then went away and the screen went black/said "no signal". I've done everything short of resetting, which I hesitate to do since I can't remember the majority of my passwords.
It's just weird how it went from working just fine to not responding at all and not even being able to load within just a few hours.
If you are powering your Roku device via the USB port on your TV, try powering the device by plugging into a wall outlet with a USB wall adapter. If your device did not come with a wall adapter, try using a cell phone charger adapter. (5volt, 1 amp).
May just be a power supply issue.
Thank you for the response, Gunnar. My device is not plugged into my TV, it is already powered by a USB adapter plugged into the wall. I even swapped out the USB cable and nothing changes. My Roku is on, it is powered on, it is simply not responding/loading.
I'm just going to purchase a new one at this point. Nothing I can do if the device is bricked.
Hi ispyce,
Thank you for your response!
We appreciate all the troubleshooting steps you took to fix this issue.
At this point, can you try to perform the following:
- Perform a Hard reset on your Roku device by clicking the reset button.
- Hook up your Roku device to a different TV.
- Try another set of HDMI cords.
We'll be able to make an in-depth assessment of the issue after doing so. Kindly let us know how this one goes.
All the best,
Janadee
