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pj9902's avatar
pj9902
Channel Surfer
3 years ago

Roku going to home screen while watching MSNBC channel

Goes to Home screen or screen goes black every time a new program starts on MSNBC (does not happen on CNN). Plays after menu back to MSNBC again: Home>NBC> Networks, MSNBC. Problem started when it started asking: still watching? every time a new program started; now the screen goes black or it goes to the Home screen--does not ask if still watching.

Vizio tv

Roku Model: 3810X Streaming Stick+

Software: 12.0.0 build 4184-50

Started happening mid-May 2023

Reset cache, checked system and NBC app updates, removed NBC; re-added

Also: MSNBC used to show up after selecting NBC (easy access); now must select NBC, then go up/scroll across to Networks, then down / across, multiple clicks to get to MSNBC. So when you get knocked out of MSNBC at the start of each new program it's * REALLY * aggravating.

13 Replies

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  • Clef's avatar
    Clef
    Reel Rookie
    3 years ago

    Having the same problem since early - mid May. Happens only with MSNBC. No other apps have this problem. I have three Roku Streaming Stick+ model 3810X devices. All have current software version 12.0.0. Build 4184-50. At the end of every show while live streaming (for example All In or Last Word), the app quits and reverts to the Home Screen. This issue occurs with all three Roku devices. I’ve tried everything: uninstalled/reinstalled the app, restarted the systems, unlinked and relinked tv provider, disconnected and reconnected Wi-Fi. Nothing works. Contacted NBC support. They have no solution. So frustrating!

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi pj9902,

    Thanks for posting in the Roku Community!

    We understand your sentiments with this and I would feel the same way. We are sorry you're having trouble with the MSNBC channel crashing to the home screen or the screen going black and we appreciate the troubleshooting steps you've done so far. 

    Can you please confirm if the issue only occurs on the MSNBC channel or all channels on your Roku device? In addition, when removing a channel, it's important that you make sure to restart your Roku device before adding the channel back again to ensure a clean channel install. 

    If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

    Please keep us posted and we'll continue assisting you from there.


    Best regards,
    Mary

  • Tarantino14's avatar
    Tarantino14
    Binge Watcher
    3 years ago

    Same exact thing going on here. All 3 rokus. Watching MSNBC via NBC app, linked in with hulu live.  Top of the hour/show segue is a guaranteed dump. Sometimes dumped right after I turn the channel back on again. Sometimes randomly. But I can count on X:58 to X:03 to dump me like clockwork. Funny how it never crashes during commercials. 😕 

    Two expresses and a 3 are all getting the same dumps.. Heres one of the express: 

    3930X

    X00400JPNGVP

    12.0.0 4184-AE

    S008328PNGVP

    Can't get the tracker ID. Will try next hour. 

    NBC version 9.1 build 0

    ID Tracker info - Timestamp 2023-0-27T00:11:34Z  

    GC version 9.4.20

    ID VP-254-891

    I have.. unlinked hulu, I have soft reboot, then hard reboot each one. I have removed ALL nbc channels, did soft reboots, then hard reboots. Reinstalled NBC, relink. And still I keep getting the menu. 

     

    Agree with other poster, that it started when they removed the continue watching band of shows on the NBC home page. Now it's 11 or more clicks to get back to MSNBC each time. We're talking 100 clicks a day just to watch a tv channel. I don't think it did this before the channel "update."

    • kkong56's avatar
      kkong56
      Newbie
      2 years ago

      I am having the same problem as everyone else regarding Roku going back to the home screen. Mine however, is a bit different, at the top of every hour that is when mine resets back to the home screen. I usually watch MSNBC and it reverts back to the home screen at the top of every hour. I can bring the channel up at 5 minutes after any hour and it will be good until the top of the next hour and then it goes back to the home screen. This problem has been going on now for about 3 weeks. I have tried everything, unplug the power cord for 30 seconds (at least), unlinked my tv provider, deleted the NBC channel and then brought it back, nothing makes a difference. 

      For what it's worth, I do find it odd that mine disconnects at the top of the hour, perhaps there is some type of programming error that has been accidentally put into the system. 

      When you get a fix please let us know, because as you can imagine going through the process of bringing that channel back every hour.

      Regards, 

      Danny 

    • Over_It's avatar
      Over_It
      Channel Surfer
      2 years ago

      I am having the same problem. App shuts down and goes back to home screen at the top of every hour. EVERY HOUR. On both Roku devices. Doesn't happen on iPad app or Vizio Smart TV app.

    • Over_It's avatar
      Over_It
      Channel Surfer
      2 years ago

      My problem is the exact same as yours. Top of every hour. On both Roku devices but not other non-Roku NBC apps.

  • joepaville's avatar
    joepaville
    Channel Surfer
    2 years ago

    I have the exact same problem. Only happens with MSNBC. No other apps have this problem. 
    Just started happening recently. 

  • Tarantino14's avatar
    Tarantino14
    Binge Watcher
    2 years ago

    You think we haven't done that? That's been done 10x by now. Updated, unplugged, un/reinstalled, logged out/in, etc 

  • joepaville's avatar
    joepaville
    Channel Surfer
    2 years ago

    Thanks! I'll give it a try. I'll let y'all know if this works. 

    • joepaville's avatar
      joepaville
      Channel Surfer
      2 years ago

      I tried unplugging the TV for 30 seconds and then plugging it back in. The problem still remains: When watching any show on MSNBC, as soon as the show is over, it kicks me out to the Home Screen. This only happens with MSNBC. No other Apps have this problem. Started happening recently (within the past 2-3 weeks).