Roku sent me a replacement device. That worked. No problem with the new device.
I was streaming. It was not live TV.
FWIW, my guess is that the time of day is not terribly significant. That happens to be the time I usually watch. It's not like my TV is on all day but I only have this trouble in the evenings.
It happened again last night, and this time I noticed it was while using Amazon Prime. So that's a data point.
Welcome, and thank you for posting here in the Roku Community, GMAN75.
Providing us with a precise explanation is highly appreciated. No worries. We're here to find you the best resolution possible.
May we know the serial number of the Roku player you are having this issue with so we can check it further and determine the root cause? (if you want to send it via PM, select my username > View Profile > Send this user a private message.)
Furthermore, we suggest connecting your device to an alternative network, such as mobile data, to see if it will make any difference.
We'll be anticipating your response!
Best regards,
Carly
