Hi chuckbear,
Thank you for posting here in the Roku Community!
We appreciate you letting us know about your problem with AMCPlus on your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue. For us to better understand the issue that you are experiencing, kindly provide us with additional information:
Let us know how it goes, and we will continue to assist you further.
Kind regards, Eunice
I hope somebody associated with Roku will read this. I may need to repost with support. I own a Roku Ultra. The model is 4660RW. The software version is 12.5.5 - build 4174-46. Some apps do not include the option to be removed when you press the " * " button. AMC+ happens to be one of them. You can log out of your account on the AMC+ app; turn the Roku device off for a few minutes. Turn it back on, enter the app, and insert your login info. When you add items to "My Favorites", exit AMC+, re-enter, and select "My Favorites" the section will once again be blank. To me, this seems like a Roku programming error in the cache portion of the its OS where it applies to AMC+.
Hi chuckbear,
Thank you for posting here in the Roku Community!
After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.
If you need anything else, please keep us posted.
Kind regards, John
Greetings from the Roku Community, and thanks for keeping us posted!
We'd like to investigate further this issue that you're having with the AMC+ channel. May we know what troubleshooting steps you have taken so far? When did the issue start?
We'll wait for your response.
Thanks, John
I've also been having the same issue for 4 or 5 months, now. It seems the only way to fix the issue is entering the power settings and restarting the Roku device. I just tried it myself and it seems the AMC+ app is working as it should, for now. I will respond and keep all others posted who maybe having the same issue. Good luck and happy streaming, everyone!
If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. You can click this and follow the prompts to cancel your subscription and prevent any more payments, but your subscription and channel access will continue until your subscription period runs out. Due to a programming decision by Roku, you will not be able to remove the channel app via the Roku interface until the subscription period runs out.
Instead, try removing the channel via the official Roku remote app on an Android/iOS phone/tablet connected to one of the Rokus on your account. At the bottom of the first screen, click Search and do a search for the installed channel name. On the resulting screen you should get options to Launch the channel on your Roku, or Remove the channel. I've never tried to remove a subscribed-thru-Roku channel (I haven't had one for years) but it's been reported this works even while the subscription is still active.
This will remove the channel from your Roku account, and thus from ALL Rokus linked to that same Roku account.
