Hi chuckbear,
Thank you for posting here in the Roku Community!
We appreciate you letting us know about your problem with AMCPlus on your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue. For us to better understand the issue that you are experiencing, kindly provide us with additional information:
Let us know how it goes, and we will continue to assist you further.
Kind regards, Eunice
The software for both Roku and AMC+ is both current. I have done the uninstall and reinstall since that is always the canned response. It did not help. The same AMC+ app with the same software is working just fine on my computer and Firestick. So this seems to be a Roku problem based on all the online posts that state they are having the exact same issue and have been having for some time and all with Roku. So let's try something that just might work. Or should I just install my apps all on my Firestick and throw the Roku device away? If so, will you refund me what I paid for the Roku stick? Chuck
chuckbear wrote:The same AMC+ app with the same software is working just fine on my computer and Firestick.
Actually they are NOT the same software on other platforms. AMC may have given them all the same version number, but the programmers had to code each one to be compatible with the operating system on each platform, using the controls available on that platform. So it's not unusual from streaming apps to perform differently on different platforms.
Have you contacted AMC about this? It's their app, written by their programmers to be compatible with Roku. All Roku does is provide the platform on which it runs.
I have been waiting for you to finally pass the buck and blame the AMC app. That is typically the next move. So here is my next move. I will deposit this Roku device in the trash and run all my apps off the Firestick. I will eat the cost of this device but I make this promise. I will tell anyone that is interested, my experience with the Roku and that they should expect no help if there is a problem. I will do everything I can to convince as many as possible that buying a Roku device might just be a mistake and a waste of money. I promise to cost you much more in sales than you got me for in buying this device. I will be sure to write a review on Amazon where I bought this so others will know about my experience. That will be the result of you NOT helping with this issue. Chuck
I hope somebody associated with Roku will read this. I may need to repost with support. I own a Roku Ultra. The model is 4660RW. The software version is 12.5.5 - build 4174-46. Some apps do not include the option to be removed when you press the " * " button. AMC+ happens to be one of them. You can log out of your account on the AMC+ app; turn the Roku device off for a few minutes. Turn it back on, enter the app, and insert your login info. When you add items to "My Favorites", exit AMC+, re-enter, and select "My Favorites" the section will once again be blank. To me, this seems like a Roku programming error in the cache portion of the its OS where it applies to AMC+.
Hi chuckbear,
Thank you for posting here in the Roku Community!
After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.
If you need anything else, please keep us posted.
Kind regards, John
Greetings from the Roku Community, and thanks for keeping us posted!
We'd like to investigate further this issue that you're having with the AMC+ channel. May we know what troubleshooting steps you have taken so far? When did the issue start?
We'll wait for your response.
Thanks, John
I've also been having the same issue for 4 or 5 months, now. It seems the only way to fix the issue is entering the power settings and restarting the Roku device. I just tried it myself and it seems the AMC+ app is working as it should, for now. I will respond and keep all others posted who maybe having the same issue. Good luck and happy streaming, everyone!
