Forum Discussion

Paulmavri's avatar
Paulmavri
Newbie
2 years ago

Roku device stuck in boot loop, need Software link to refresh

Has anyone fixed the issue?  Mine started boot looping.  Thank you
app playback
RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, Paulmavri

Thanks for posting, and welcome to the Roku Community.

We acknowledge your concern, and we'd like to know more about this so we can assist. Could you please tell us more about the issue you've experienced? What troubleshooting steps have you performed in an attempt to resolve the issue? Further, could you please provide your Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).

Please keep us posted.

All the best,
Kash

  • Krisko44DD's avatar
    Krisko44DD
    Newbie
    2 years ago

    Same here. Can’t get into settings because mine just flashes on and off and won’t get any further. 
    Hisense told me to ask Roku for update. Which is what I’m doing now. Just thought i would check with community suggestions first. 
    my Model #  55R6000

          S/N         55G182019H00751

            IDK        55A6100UWR

            IDK        G182019

                 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Krisko44DD

      Greetings, and welcome to the Roku Community.

      Thanks for bringing this to our attention. We'd like to take a closer look at things for us to help better. If possible, could you send us an image or a video referring to the issue? Also, when did you first notice this, and how can this be replicated?

      We look forward to hearing back from you.

      All the best,
      Kash