Forum Discussion

Siet's avatar
Siet
Channel Surfer
3 years ago

Roku channel shows not playing

I'm experiencing similar issues with the Roku channel on Stick 4K. The issue started yesterday as I was transitioning from one episode to the next. The Roku channel lets you select the show (e.g the ...
A1rose's avatar
A1rose
Newbie
3 years ago

I live in the US Virgin Islands.
Roku channel will load fine but when trying to play a show or movie the page just refreshes, and does not go anywhere.

I have no issue with any other channel

i have rebooted all the things, uninstalled and reinstalled the channel. Everything that I could find online to do. Software is up to date. 

I am using a Hisense Roku TV. Model 58R6+

 

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi A1rose 

    Thanks for bringing this to our attention.

    Please provide us with the following information for further investigation:

    1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
    2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    4. Steps to reproduce the issue you are seeing

    Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.


    All the best,
    Kariza