Forum Discussion

rehenley's avatar
rehenley
Channel Surfer
9 days ago
Solved

Roku app will not load

Have a Roku 3820RW stick in the TV's HDMI2. Cannot get the Roku app to load. It's only the Roku app. It starts then goes back to the home screen. This happens whether I use the Roku icon on the home ...
app playback
roku channel
  • RokuArcelyn's avatar
    RokuArcelyn
    9 days ago

    Welcome, rehenley​ 

    You mentioned that the Roku app still crashes back to the home screen upon launch.

    Here are some troubleshooting steps you can try:

    1. Check Device connection: Go to Settings > Network > About to check the Wi-Fi status. If not connected, select Set up connection and follow the steps. Once connected, select Check connection to test your network.
    2. Update app: ( Highlight the app, press the star (*) button, and select Check for Updates.
    3. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.

    For more tips, check it out here! 

    Roku Community Team

HinaveMalik's avatar
HinaveMalik
Channel Surfer
6 days ago

The issue with the Roku 3820RW stick where the Roku app starts but then immediately goes back to the home screen is a known problem that can be caused by memory overload, software bugs, or corrupted app data. A few helpful steps to try include restarting the Roku device, checking for system and app updates, and if needed, performing a factory reset to clear out any corrupted data. Also, try switching HDMI ports or power cycling both the TV and Roku stick to resolve possible connection glitches. These steps have helped many users facing similar issues where apps crash or fail to load properly on Roku devices.