Forum Discussion

CarlosMT's avatar
CarlosMT
Reel Rookie
2 years ago

Roku app not working correctly -- cycles at 99% after any program -- requires tv restart to fix

I have a TCL Roku TV that works well with every streaming app except the Roku streaming app. After watching any program via the Roku app, the app cycles at 99% perpetually when I select another progr...
stuckintheinbet's avatar
stuckintheinbet
Channel Surfer
2 years ago

This has been an issue for a year or so now. Like you said, it's the only app it happens with. But once it happens with the Roku app, it happens with other apps. Only unplugging the TV for 10-15 seconds fixes it, but it'll come right back after messing around with the Roku app for any amount of time (scrolling, clicking on movies, etc). I can't believe this still hasn't been fixed. Get it together, Roku. 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, stuckintheinbet 

    Thanks for posting here in the Roku Community.

    We appreciate you for sharing with us the issue you've experienced on The Roku Channel, and we're sorry for the inconvencience this has caused. We have noted this information and would like to investigate further. For us to proceed in that action, certain details are needed by our team. Can you please provide the following information below:

    • When did this issue first start occurring?
    • Was there a software update?
    • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
    • What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
    • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

    Once we have this information, we'll be able to forward it to the appropriate Roku team for further investigation.

    Your response would be much appreciated.

    Best wishes,
    Kash

    • pipi's avatar
      pipi
      Reel Rookie
      2 years ago
      Roku App stops at 99% on Roku TV, affects other apps from streaming
       

      I also own a 4-month-old TCL TV with Roku with the latest software update.  I have the exact same problem as well. When I try to watch a TV show on the Roku Channel, the app repeatedly keeps spinning at 99% and gets stuck.  I power the TV off and then on again, and when I attempt to watch on Roku, it happens ago 

      I then attempted to watch any other show on every channel, and I got a hiccup on those channels; the other channels just flashed off quickly, then back on, and then the screen goes completely black. The TV goes dark, which is scary. Nothing else can stream.

      I tried for a couple of hours to fix it, but finally found this string and know I am far from alone with the problem. I unplugged the TV and the channels work but something is wrong with the software. I now get the spinning wheel before a show and the channel hiccup. 

      It's clearly a well know internal technical software bug/issue, I found other older online forums where people actually not only continually reset their TVs but someone even changed out their hardware to no avail.  It's frustrating to not being able access the ROKU Channel when I spent considerable energy hunting down a Roku TV,  Have been a loyal Roku customer and big fan since 2012.

      Can you please help?