Forum Discussion

CarlosMT's avatar
CarlosMT
Reel Rookie
2 years ago

Roku app not working correctly -- cycles at 99% after any program -- requires tv restart to fix

I have a TCL Roku TV that works well with every streaming app except the Roku streaming app. After watching any program via the Roku app, the app cycles at 99% perpetually when I select another progr...
bradtvx's avatar
bradtvx
Channel Surfer
2 years ago
Same issue. I have been working with support. Not resolved yet. Have to get past all the "is it plugged in?" questions first. For me, the issue seems to start after browsing/previewing ROKU shows/Live TV etc. Very annoying. They might as well put a RESTART button on the remote.
  • bradtvx's avatar
    bradtvx
    Channel Surfer
    2 years ago

    TV was serviced with new main board and WIFI board.  The issue continues.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi CarlosMT bradtvx,

      From the Roku Community, welcome and thanks for keeping us posted!

      We'd love to investigate evermore about the issue that you're having with the Roku channel. Can you please provide the following information below?

      • Could you elaborate on the troubleshooting steps that you have taken so far?
      • Is this the only channel that you're having issues with?

      We look forward to hearing from you soon.

      Thanks,                                                                                                                                              John

      • CarlosMT's avatar
        CarlosMT
        Reel Rookie
        2 years ago

        The Roku app is the only app that causes the problem. When watching any movie or series and upon exiting the movie or series I can't go back to watching any movie or any series -- the app cycles at 99%. If I try to switch to any other apps, they too are now stuck.

        When watching any movie or series in ANY other app and upon exiting the movie or series I can go and watch ANY movie or any series -- the other apps are well behaved. If I switch to ANY other apps, they too are behaving correctly. The moment I switch to the Roku app and watch anything, then from that point on everything becomes stuck.

        It took me dozens of random tries to figure out this behavior pattern. At first I considered a hardware problem. But it became clear that the problem is the Roku app.