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richard15088's avatar
richard15088
Reel Rookie
3 years ago
Solved

Roku app data being restored on App reinstall

I have two Roku Express 4k 3940EU using the same Roku account and runnning BBC iplayer and Sounds.

I have problems with BBC Iplayer and found a website which recommended to reinstall the app. So I removed BBC iplayer and sounds from both boxes, rebooted both and reinstalled.

For some reason this does not remove the app config data - accounts are still signed on and app config data eg BBC Region which is box specific are still retained.

Does anyone know a way to reset the BBC iplayer app to defaults settings ?

 

  • makaiguy's avatar
    makaiguy
    3 years ago

    richard15088-

    I'm in the US, so have no experience with UK streaming services, but ..

    I suspect what you need to do is go into the app and find a way to sign/log out.  Then sign/log back in to re-establish your account.   If the channels are really tied together you may be able to do this on just one instead of all of them.

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  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    I don't know if there are multiple BBC channels/apps, but if there are you probably have to remove all of them, reboot, and add them back to clear the saved data.  You can also try the "clear the cache" routine - Press Home 5 times, Up once, Rewind twice, and Fast Forward twice.  If you do it properly your Roku device will restart on its own after several seconds.

    • richard15088's avatar
      richard15088
      Reel Rookie
      3 years ago

      Yes, BBC Iplayer and BBC Sounds definitely share data - eg when you sign onto BBC Iplayer  the account appears in the BBC Sounds app too - which is why I did remove both apps and reinstalled it as renojim suggested.

      The clear cache makes no difference either - as parameters are still retained.

      I have tried the reinstall procedure on another stand alone app (My5).

      On first accessing the app after removal, turn off for 5 mins, reinstall I got the signon screen but shortly afterwards the app was signed on automatically with the account restored. 

      It seems something is restoring the settings for the app shortly after install - I presume the Roku operating system.  I am running 11.5.0 build 4312-CR on Roku Express 4K 3940EU. I have two of these devices running on the same Roku account.

      If Roku now restores data on reinstall - how can you clear the data for an app ?

       

       

  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hello richard15088

    Thanks for reaching out here in the Community!

    Channels on Roku are developed and maintained by the channel developer themselves. We suggest reaching out to BBC Iplayer support team to see if they have any additional settings or options within their device that may allow the functionality you are looking for.


    Regards,
    Karla

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      3 years ago

      richard15088-

      I'm in the US, so have no experience with UK streaming services, but ..

      I suspect what you need to do is go into the app and find a way to sign/log out.  Then sign/log back in to re-establish your account.   If the channels are really tied together you may be able to do this on just one instead of all of them.

      • richard15088's avatar
        richard15088
        Reel Rookie
        3 years ago

        I looked at the Dns requests when going into settings. It shows network traffic for what I thought was box specific setting - so it appears that the app is not using Roku locally stored data so nothing to reset ! I guess this is how 2 apps share data - as I had always thought apps were sandboxed on Roku.

        So that clarified that the suggested fix to the problem I was having does not work. Looked at other things and I have now find a solution to the original problem.