Forum Discussion

jme60's avatar
jme60
Newbie
10 months ago

Roku 4K Express using Xfinity Stream app

I have been trying to resolve this issue for at least a month. My Xfinity Stream app on my Roku is getting the TV-app00101 error, which says that I can "only use the app with my home network" I've spent hours on the phone with Xfinity. Everything is set up correctly and on my home network. I've had this Roku for several years as well as another Roku in the bedroom (also a 4K Express). The bedroom Roku had been working correctly the past month. The only recent change was that I added Internet and TV with Xfinity and a Roku to a vacation home about 3-4 months ago. Everything in both locations had been working fine until about a month ago. So to summarize, both houses are on the same Xfinity account as well as all Rokus. I feel like something is going on that either the Roku or Xfinity is not recognizing that all devices are truly on their own home internet wifi. (no traveling recently where I used the Xfinity Stream app in a different location) HELP!

PS I've done all the suggestions that I could find, even resorting to a factory reset, which didn't work.

app playback

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    10 months ago

    Hi, jme60 

    Thanks for posting, and welcome to the Roku Community.

    We're sorry to hear about the issue you encountered with the Xfinity Stream app and acknowledge your efforts to resolve it. 

    For this matter, we would recommend working with Xfinity support since the specific error code is directly generated by the Xfinity app, which suggests connecting the Roku device to your Home network. 

    For more information, you can visit Xfinity's article on this specific issue at TVAPP-00101 — Xfinity Stream error code

    We hope that this will be sorted out soon.

    Best wishes,
    Kash