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vre3947's avatar
vre3947
Reel Rookie
3 years ago
Solved

Roku 4K (3820R2) Keeps Disconnecting from Wifi

Just bought a Roku 4K Streaming Stick (3820R2) and it keeps disconnecting from wifi while watching ESPN. Have reintsalled the app, cleared cache, restarted multiple times, etc., and nothing is workin...
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    vre3947,

    We appreciate your response,

    We're sorry to hear that you are having issues with the ESPN channel. As we've gone through troubleshooting steps and confirmed that your Roku device is up to date and all other channels are usually working, we'll need to get you in touch with the channel publisher directly for further assistance. Don't hesitate to contact them directly to follow up and tell them what troubleshooting steps you've already attempted with us.

    Feel free to review our recommended steps for resolving channel-related playback issues here: How to fix a channel playback issue

    If you have any further questions or concerns, please let us know.

    Thanks,

    Arjiemar

vre3947's avatar
vre3947
Reel Rookie
2 years ago

Hi Carly,

Yes, I removed the ESPN app, restarted and reinstalled. It kept crashing after just a couple minutes - going from streaming video to a 33% loading screen, and then claiming no network was found. The other app (Netflix) worked flawlessly, so it does seem limited to the ESPN app at this time.

Thank you.

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

vre3947,

We appreciate your response,

We're sorry to hear that you are having issues with the ESPN channel. As we've gone through troubleshooting steps and confirmed that your Roku device is up to date and all other channels are usually working, we'll need to get you in touch with the channel publisher directly for further assistance. Don't hesitate to contact them directly to follow up and tell them what troubleshooting steps you've already attempted with us.

Feel free to review our recommended steps for resolving channel-related playback issues here: How to fix a channel playback issue

If you have any further questions or concerns, please let us know.

Thanks,

Arjiemar