Forum Discussion

xkendrax's avatar
xkendrax
Newbie
2 months ago
Solved

Roku 4 Won't Load HBO Max

I tried to access HBO Max on my Roku 4 and it's not working. It's saying I need a system update. I've updated the system, removed the app, and re-added the app. It still doesn't work. Please help. Thanks. 

Roku 4 - 11.5.0 - Build 4312

app availability
roku channel
  • renojim's avatar
    renojim
    2 months ago

    Support for the Roku 4 ended years ago.  The current OS version is 14.6 and 15.0 is starting to be released.  Sorry, but it's time to upgrade your Roku device.  Many apps will no longer work on that device.  Check your Roku account for upgrade offers.

    https://my.roku.com/upgrade/

2 Replies

  • JWS9518's avatar
    JWS9518
    Roku Guru
    2 months ago

    It is getting to the point where apps are no longer supporting OS11 or older and that is most likely the case with HBO max.

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 months ago

    Support for the Roku 4 ended years ago.  The current OS version is 14.6 and 15.0 is starting to be released.  Sorry, but it's time to upgrade your Roku device.  Many apps will no longer work on that device.  Check your Roku account for upgrade offers.

    https://my.roku.com/upgrade/