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rcharette001's avatar
rcharette001
Newbie
4 years ago
Solved

RLP-999 1. Who's problem Spectrum or Roku - 2. How do you contact Roku Support

There are several problems (1) who's problem spectrum  or roku  (2) how do you contact Roku Support.  Item (1) I have noticed several RLP-999 -all of the recommendations and then some. I have 6 Roku ...
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    rcharette001

    Thanks for the post.

    For more information about that channel's error codes and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

     

    Thanks,
    Danny

CAHUP1's avatar
CAHUP1
Newbie
3 years ago

Hi there. I’m also have the same problem with error code RLP-999 on one or more of my Roku devices. I always fix the problem by restarting the modem and router. Everything goes back to normal. 

Stevon07's avatar
Stevon07
Newbie
3 years ago

I'm having the same problem with my spectrum app on my roku devices and tvs. I've done every troubleshooting method I've seen. I also had a Spectrum tech at my house for 2 hrs. He replaced my modem and confirmed it is not an internet issue. I did all of the Uninstall reinstall and reboots with him there. The system still didn't work and had error code Rlp-999. All he could do was escalate the issue.