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rcharette001's avatar
rcharette001
Newbie
4 years ago
Solved

RLP-999 1. Who's problem Spectrum or Roku - 2. How do you contact Roku Support

There are several problems (1) who's problem spectrum  or roku  (2) how do you contact Roku Support.  Item (1) I have noticed several RLP-999 -all of the recommendations and then some. I have 6 Roku ...
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    rcharette001

    Thanks for the post.

    For more information about that channel's error codes and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

     

    Thanks,
    Danny

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

rcharette001

Thanks for the post.

For more information about that channel's error codes and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

junkyard's avatar
junkyard
Newbie
3 years ago

Spectrum is the absolute worst!!!  We moved & they continued to bill us for the old address plus the new for over 4 months!  They contract out their installers & it took 4 technical calls to get them to finally rectify the issue (damaged connection at the neighborhood distribution box).  Finally, we get the RLP-999 code & nothing rectifys it.  You call tech support & it's the same old jazz, "restart your modem/router...unplug...reset...delete the app & reinstall".  Extremely frustrating!!!