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rcharette001's avatar
rcharette001
Newbie
4 years ago
Solved

RLP-999 1. Who's problem Spectrum or Roku - 2. How do you contact Roku Support

There are several problems (1) who's problem spectrum  or roku  (2) how do you contact Roku Support.  Item (1) I have noticed several RLP-999 -all of the recommendations and then some. I have 6 Roku ...
  • RokuDanny-R's avatar
    RokuDanny-R
    4 years ago

    rcharette001

    Thanks for the post.

    For more information about that channel's error codes and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

     

    Thanks,
    Danny

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

rcharette001

Thanks for the post.

For more information about that channel's error codes and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

  • junkyard's avatar
    junkyard
    Newbie
    3 years ago

    Spectrum is the absolute worst!!!  We moved & they continued to bill us for the old address plus the new for over 4 months!  They contract out their installers & it took 4 technical calls to get them to finally rectify the issue (damaged connection at the neighborhood distribution box).  Finally, we get the RLP-999 code & nothing rectifys it.  You call tech support & it's the same old jazz, "restart your modem/router...unplug...reset...delete the app & reinstall".  Extremely frustrating!!!

  • MamaMSG's avatar
    MamaMSG
    Reel Rookie
    3 years ago

    Good grief. As much as you push how awesome Roku is, maybe FIND OUT THE ANSWER from an upper level tech and Sorctrum working together. This no answer stuff is BS.

     

    Stop pushing your TV issues onto Spectrum alone. It takes two parties Roku. 

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      3 years ago

      Hi Stevon07 MamaMSG,

      Thank you for posting here at the Roku Community!

      We appreciate you reaching out regarding this issue.

      This type of error code is specific to the Spectrum channel. You can wait a few minutes, then restart the Spectrum TV channel and try again. Also, make sure to check your internet's strength, as this could be a factor.

      If the problem is persistent, you'll want to contact channel provider support directly and inquire further for more information about that channel's error codes and functionality. Many channels on Roku are developed and maintained by the channel providers themselves.

      Regards,
      Janadee