When I try and open the CNN app on my Roku TV I get a message that says "OOPS. Sorry, the CNN app isn't available in your current location."
I have uninstalled the CNN app, restarted my Roku TV, updated the CNN app, checked for updates for my Roku TV as well. Still get the same message. I can access CNN through my spectrum app, but not directly through the CNN app.
Any help is appreciated. Thank you!
It’s working for me now.
Hi ibgrad400,
Thanks for your first post in the Roku Community!
We understand that you are getting an error message when trying to stream the CNN channel on your Roku device and we appreciate the troubleshooting steps you've done so far.
For this specific error message, we recommend contacting CNN support directly to follow up for more help. They’ll be able to best assist with any issues and functionality inquiries. Many channels on Roku are developed and maintained by the channel provider themselves.
You can reach CNN support here: http://www.cnn.com/help/liveflash.html
Please let us know if there are other related issues that we can further take a look at.
Best regards,
Mary
I guess it's a CNN app bug. I'm also getting that message and cannot open it.
Hi SpookDroid,
Thanks for your first post in the Roku Community!
We're sorry to hear that you've been having this trouble with playing content on the CNN channel and we would like to know how to identify and resolve any playback issues.
Can you please verify when did this issue first start occurring?
We recommend starting performing the below steps and see if you can resolve the issue:
One additional suggestion we would like for you to try by performing a system update. You can check for a manual system update by navigating to Home > Settings > System > System update > Check now. and see if you notice any difference.
For more troubleshooting steps with any channel playback issue, follow our Support link: How to resolve a channel playback issue | Official Roku Support
Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.
Best regards,
Mary
I'm having the same problem. It started yesterday right after I switched my HBO app to MAX... probably not related. My workaround is to open the CNN app on my iPhone, go to "TV Channels," open live streaming, touch the screen to show the AirPlay icon (rectangle with an arrow at the bottom) and click on that to show the AirPlay menu, then choose my device. The streaming then plays on my TV via my phone.
I get the same error loading the device on my iPad.
i was going to try mirroring.
I had no luck with the link that was posted but googled and found/reported this link
It stopped working today. I removed and re-installed the app and it’s no different
Tracking….Having the same problem with my Roku devices
