Forum Discussion

Deener99's avatar
Deener99
Newbie
11 months ago

Spotify opens to Spotify screen and freezes

When I select Spotify app from roku tv, it opens to screen saying Spotify. Then nothing. If I play song from phone, the sound comes out of TV, but stays on same screen.  Doesn't show Playlist or anyt...
app playback
app support
rcrustx's avatar
rcrustx
Reel Rookie
9 months ago

My box started working again last night.  I am on Frontier and was on IPv4 on my router.  I changed one setting but don't think that is what fixed it. 

The setting was under System > Advanced System Setup > Control by mobile apps > Network Access and set from Limited to Enabled.  Then Spotify apeared to work.  I then reset back to Limited and Spotify still worked.  So I highly doubt it was this change.

Changed my router to IPv6 from v4 and Spotify still worked.  I compared what I sent to Roku under About and noticed the OS version had gone from 14.09... to 14.10.  This could be the fix.

I had a 2nd Ultra box I tried this morning and the Spotify update box popped up and it is now working.  Another possible fix.

So whether Roku, Spotify, or the IPv switch did it I'm up and running on my 2 Ultra boxes now.  I also tried my Windows laptop which does not use Roku and it's working now. This would be a vote for IPv6.

markmark's avatar
markmark
Channel Surfer
9 months ago

Great balls of fire, mine is working again today too. 

I changed nothing

I don't have visibility if they updated it recently but my current version is 2.11 build 67

It would be wonderful if they saw my post and implemented the IPv4 fallback. But I highly doubt they could turn around to change that fast lol

Crazy. Thanks to all who helped. I'm honestly so impressed with the intelligence of the people in this forum, especially the guy who started to figure it out the other day kudos!

 

 

  • aprc001's avatar
    aprc001
    Reel Rookie
    9 months ago

    Hooray, mine are working now, as well!

  • rcrustx's avatar
    rcrustx
    Reel Rookie
    9 months ago

    Congrats!  Hard to believe this was first reported on 11/02.  My customers would be marching me out the door if my software didn't work for that long.

    Check Settings > System > About)
    Device: 4660X - Roku Ultra
    Serial Number: YJ0095230352
    OS Version: 14.0.4 Build 12221-46

    My OS version upgraded to 14.1 from the above.  My Spotify version didn't change from v2.11 build 67.