Forum Discussion

boboco1's avatar
boboco1
Newbie
2 years ago

Re: Roku stops streaming after 3 mins - v12.5.0 build 4178-c2 - Sling, Tablo, Amazon, Hulu, Emby....

I tried the network connection reset. The issue continues to occur. device model: C257X - Roku TV serial number: X001009NTKV8 device ID: S06PG11NTKV8 software OS/version: 12.5.5 build 4174-94 GC...
app playback
Karob0419's avatar
Karob0419
Newbie
2 years ago

I have this problem but only when stream on the Roku channel. The on demand will work for a time and then exit and return to app screen. If the only solution is to create a mobile hotspot, I will need to find a new device, that isn’t a reasonable solution. What is the fix?

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Karob0419, KFITZGERALD,

Welcome, and thanks for keeping the Roku Community informed.

To help learn more about this, we'll need your help by sharing the details below.

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Please keep us posted!

Thanks,

Rey