Forum Discussion

boboco1's avatar
boboco1
Newbie
2 years ago

Re: Roku stops streaming after 3 mins - v12.5.0 build 4178-c2 - Sling, Tablo, Amazon, Hulu, Emby....

I tried the network connection reset. The issue continues to occur. device model: C257X - Roku TV serial number: X001009NTKV8 device ID: S06PG11NTKV8 software OS/version: 12.5.5 build 4174-94 GC...
app playback
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Community users,

Greetings from the Roku Community!
Thanks for keeping in touch with us and for sharing your experience with this playback issue.

Could you tell us if you have made some changes to your router recently? We would also suggest connecting your device to an alternative network such as a mobile hotspots then try again to see if that makes a difference.

Thanks,

Rey

Karob0419's avatar
Karob0419
Newbie
2 years ago

I have this problem but only when stream on the Roku channel. The on demand will work for a time and then exit and return to app screen. If the only solution is to create a mobile hotspot, I will need to find a new device, that isn’t a reasonable solution. What is the fix?

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Karob0419, KFITZGERALD,

    Welcome, and thanks for keeping the Roku Community informed.

    To help learn more about this, we'll need your help by sharing the details below.

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

    Please keep us posted!

    Thanks,

    Rey