Forum Discussion

boboco1's avatar
boboco1
Newbie
2 years ago

Re: Roku stops streaming after 3 mins - v12.5.0 build 4178-c2 - Sling, Tablo, Amazon, Hulu, Emby....

I tried the network connection reset. The issue continues to occur. device model: C257X - Roku TV serial number: X001009NTKV8 device ID: S06PG11NTKV8 software OS/version: 12.5.5 build 4174-94 GC...
app playback
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

terster1,

Thanks for the update and for sharing additional information about this.

We would suggest performing a network reset on your device. See the guided steps below.

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select Advanced system settings.
  4. Select Network connection reset.
  5. Select Reset connection.

If the issue persists, after reconnecting it. Get back here and share the details below.

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We'll be anticipating it!

Regards,

Rey

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi CraigMKDavis,

Greetings from the Roku Community!
We understand you're having a problem with the Roku Ultra since it keeps stopping streaming after three (3) minutes. We're happy to assist you further, but we will need to gather more information.

  • How far is your Roku device from your router?
  • Did we recently make any changes to your network or network provider?
  • Do you have cellular data, so we can try connecting your device to your hotspot?
  • Could you send us a photo or video of your running problem?

With detailed information, we will be able to assist you further.

Thanks,

John

  • CraigMKDavis's avatar
    CraigMKDavis
    Reel Rookie
    2 years ago

    Hi John,

    Thank you for your response.

    The Roku is about 8 inches from the router and the Roku is connected to the router with an Ethernet connection.

    We have made no recent changes to the network or network provider.

    We don't currently have a means to test using cellular data.

    The problem results in a quiet return to the home screen. Here is a photo of the bug tracker right after being returned to the home screen: https://imgur.com/a/4bHdNfr

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      Hello! CraigMKDavis,

      Thanks for the post,

      We have passed along your information to the appropriate Roku team to investigate further.

      Once more information is available, we will be sure to update this Community thread.

      We appreciate your patience and understanding in the meantime.

      Thanks,

      Arjiemar