Prime and Netflix crashing (All models)
I just replaced a roku3 with a Roku ultra. we have 600mbit fiber with a direct Ethernet connection to the Roku. the Roku3 worked fine but was slow. The brand new Roku Ultra crashes after three second...
Forum Discussion
Hi, SPBero
Thanks for posting, and welcome to the Roku Community.
We acknowledge your concern, and we'd like to gather more details regarding the issue you've encountered. May we what behavior the channels you've mentioned show? Also, what troubleshooting steps have you taken so far in an attempt to resolve the issue?
Please keep us posted.
All the best,
Kash
I just ran across this topic in search of the same problem we're having. On both our TVs, a TCL 55S405, and an ONN (Walmart brand) 100012589. With us it's only Netflix giving us problems. When we start to watch a show, any show, we get things like video/audio freezing but closed captions continue running, Netflix crashing to the Roku home page, and sometimes the TV itself resets. This can happen 3 - 4 times before the show finally gets going.
Once the show gets going smoothly for a couple minutes, it's usually good for the rest of the show, but occasionally, when we pause the show, we'll get those crashes when we resume.
I know it's not our wifi or internet connection because we have since changed from Xfinity to Fidium Fiber, so we have a completely new internet connection and router. We changed over for other reasons, but were hoping the Netflix situation would clear up as a side effect. And I haven't yet tried any of the potential solutions in this topic, as my wife is in the middle of a show (non-Netflix). But we're frustrated enough to quit Netflix over this.
