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Re: Paramount+ won't stream and keeps buffering

Paramount app not working on Roku. Loads but you can't stream anything. Just a blue circle turning. Removed app, cleared cache, restarted, added app back. Nothing worked.

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  • DocBrown's avatar
    DocBrown
    Channel Surfer

    Same here. Several days now. Both Rokus, one Ultra, the other Roku Premier Plus. Paramount Plus app version 9.11 Build 20250709. It works fine on mobile devices and my laptop. I did exactly the same thing, removed app, cleared cache, restarted, added app back, signed out and back in. Nothing works. 

  • DocBrown's avatar
    DocBrown
    Channel Surfer

    Thank you for the canned response, as you can see from the posts, all that was done. All other apps are working. I'll report it to Roku but I'm not holding my breath. What I was looking for was to confirm that it wasn't just us. Mine is the 3rd post about it. 

    • ehazuka's avatar
      ehazuka
      Reel Rookie

      Doc, any chance you have Frontier fiber with the eero router? I disabled "Ad Blocking" under "Security & Privacy" on my eero router and Paramount+ streaming now works.

      • DocBrown's avatar
        DocBrown
        Channel Surfer

        No, it's Spectrum and I don't use their DNS. I have my own Arris modem and a seperate router. I've seen other references to Ad Blocking, so I'm going to see if Open DNS changed anything. 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator

      Hey Ballyhack55​ and DocBrown​

      We get that you're having trouble streaming on your Paramount+ app with your Roku device. We recommend you disable ad-blocking settings on certain routers. 

      If the problem persists, reach out to  Paramount+ Support for further assistance.

      Thanks,
      Roku Community Team

      • DocBrown's avatar
        DocBrown
        Channel Surfer

        Thank you, as stated above, no ad blockers in the modem or router.  I turned off the ad blocker I have in OpenDNS, same result. I'll reach out to  Paramount+ Support.