Forum Discussion

dondiego101's avatar
dondiego101
Newbie
3 years ago

Re: No Signal on Roku Ultra

I seem to be having the same issue on my Roku Ultra. It was fine this morning and at lunch it powers on to the TV searching for signal. I unplugged the Ultra for a few minutes and during the "Roku" b...
App playback
RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi dondiego101,

Welcome to the Roku Community!

We'd like to take a closer look to see if there's anything else we can suggest to help. How are you powering the device? Is it plugged into the TV USB port, or is it plugged into a wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue with no signal?

With more information, we will be able to assist you further.


Best regards,
Mary

dondiego101's avatar
dondiego101
Newbie
3 years ago

I am powering it with the supplied power cable plugged into the wall outlet. I have tried other TV HDMI ports as well as other HDMI cables. I also tried to plug it into the TV in the bedroom and it does the same thing.

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi dondiego101,

    Thanks for keeping in touch and providing the additional information.

    We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

    If you need any additional help and we’ll follow up to continue assisting you.


    Best regards,
    Mary

    • dondiego101's avatar
      dondiego101
      Newbie
      3 years ago

      Thanks Mary.

  • Smokindog's avatar
    Smokindog
    Roku Guru
    3 years ago

    I've had this happen to me on 2 separate ROKU Ultras (pre-2019 version).  In both cases removing and/or replacing the microSD card fixed the problem.  I know, makes no sense but that's what did it for me.