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Notaf4n's avatar
Notaf4n
Channel Surfer
2 years ago

Re: NFL app not loading on Roku box

I've read all the old posts, nothing recent. I cannot even open the NFL App to get to the interface, it just crashes every time I try. I have uninstalled, rebooted/restarted, then reinstalled but that's not worked. I don't see any way to troubleshoot this, there is no capability to view debug logs or any kind of logs. Would someone at Roku finally fix the NFL Network so that it runs/works because this is insane. It's like flushing money down the drain when I pay for a subscription but can't even use it on your platform. I'm tempted to switch to Apple TV it's that frustrating. 

13 Replies

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Notaf4n

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for sharing this information with us, and we're sorry to hear about the issue you've experienced with the NFL app that crashes on your Roku streaming device. We recommend reaching out to NFL's support directly and inquiring further about this since most channels on Roku are managed by the channel providers themselves. 

    Kindly refer to NFL Support

    We hope this will be sorted out soon.

    All the best,
    Kash

    • Notaf4n's avatar
      Notaf4n
      Channel Surfer
      2 years ago

      Why did you delete my post that was critical of Roku and NFL? Do you censor all criticism?

  • Lunatyk05's avatar
    Lunatyk05
    Reel Rookie
    2 years ago

    I am having the same issue but only after loggin in to the app. It would load before log in and now just crashes every time, even after factory reset of the device. It’s like I cannot log out no matter what I try. I used an old NFL account to log in and I suspect that has something to do with the issue. Also using cellular home internet, ATT Air. 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Lunatyk05,

      Thanks for joining us here in the Roku Community!

      We see that you're experiencing the same issue on the NFL app, and we'd like to learn more about this.

      If you haven't tried any troubleshooting, you can refer to our troubleshooting steps here: How to resolve a channel playback issue

      Alternatively, inform us whether all of this has been tried so that we can proceed.

      Thanks,
      Rey

      • Lunatyk05's avatar
        Lunatyk05
        Reel Rookie
        2 years ago

        I have thus far attempted to:  

        1. uninstall and reinstall the app. 

        2. uninstall app, unplug device for 5 min and reinstall 

        3. uninstall app, clear cache and reinstall 

        4. factory reset all devices

        5. connect to different WiFi network.

        Still having the same issue.