Forum Discussion

Dfresh567's avatar
Dfresh567
Roku Guru
12 days ago
Solved

Magellan TV No Picture on Homescreen App

Thought I'd mention this little issue I'm having. Not making it impossible to watch the channel but would be good to be address long term.  I recently decided to give a 1 free trial of Magellan thr...
app playback
  • RokuSuzetteL's avatar
    RokuSuzetteL
    12 days ago

    Hey, Dfresh567​, FrederickScott​ 

    You're having trouble with your Magellan on the home screen. The sound plays, but the video doesn't display, though it works on the Roku channel. Let's get more details on this. 

    • Have you tried opening other apps on the home screen to see if they do the same thing?
    • What steps have you already tried to fix the issue? 
    • When did the issue first start?
    • If possible, a video of the issue would be helpful. 

    Looking forward to your response!

    Roku Community Team 

Dfresh567's avatar
Dfresh567
Roku Guru
3 days ago

RokuSuzetteL​ FrederickScott​ 

Sorry I'm just getting back to you. I made the post to hopefully make the Roku team awake that it was occurring to try to be helpful but alas I don't know how much I'll end up being. So I got the 1-week trial of Magellan and the week is over and didn't end up renewing. Nothing against Magellan I would continue to subscribe if it weren't for a few factors outside of anything to do with roku or Magellan.

I'll do my best. 

Question 1 - yes, all my other apps were working, and I continued to use them every day for that week.

Question 2 - The steps I took were I went into the Roku channel itself. I'm familiar with the roku OS and knew the channel could be accessed within the Roku Channel and I just continued to watch the channel that way for the week. Overall, not a huge pain but I like the new feature, and I think it was a good idea to start including subscription purchased through the Roku Channel appear on the main home screen.

Question 3 - The issue appeared upon the first time I used the service that way. Right after I subscribed. I checked it again one the next day and it was doing the same thing, so I didn't use that feature again.

Question 4 - I wish i could have and would have if I saw the response sooner. Always like to help even if it's small.

Thanks for your response and taking the time to write me back

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator
    3 days ago

    Hi there! Dfresh567​

    Thanks for the detailed update, and it really helped! If you decide to subscribe to Magellan again and run into the same issue, feel free to reach out.

    In the meantime, if you need anything else or have any questions, please let us know.

    Cheers!
    Roku Community Team