Re: ABC Channel is horrible
This is 2023. I select the abc app on my roku tv and abc is displayed I go to anything afterwards and that selection works for about 1 minute then throws me back to the roku home screen.
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Hello prestoml
Thanks for posting in the Roku Community!
We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:
1. Does the issue only occur on a specific channel or all channels on your Roku device?
2. What troubleshooting steps have you taken so far to try to resolve the issue? Have you removed the channel, restart the device then add the channel back? Note: Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.
3. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?We recommend starting here to troubleshoot any channel playback issues: How to resolve a channel playback issue
Please keep us posted and we'll continue assisting you from there.
Best regards,
KarlaCouldn't agree more with this poster. ABC app flat out doesn't work on either my roku sticks or roku tv for LIVE tv. On demand seems more stable but when trying to view anything live, if it streams for more than about a minute or two, call yourself lucky. Usually the app just exits and throws you to the app screen. On my roku tv, it sometimes locks the TV up for minutes. All are at the latest version of roku and the app.
Doesn't happen with CBS, NBC, Fox, etc. JUST ABC app. It's horrible and should be taken down if it doesn't work because all it does is cause frustration.
And I've done all the normal trouble shooting. Uninstall, reinstall, blah, blah, blah. App doesn't work right with roku.
I've taken my stick to other locations for other providers and it behaves the exact same way and isn't a speed of internet either unless you are saying it needs something faster than 200Meg....
Same issues and they are stuff my specific to ABC channel. Can you please provide a specific explanation of why this happens and if a solution has been found yet?
Exactly one minute after removing ABC channel, resetting my roku tv and reinstalling ABC channel - IT FROZE AND SENT ME BACK TO MY ROKU HOME PAGE AGAIN. JUST THROW AWAY THE CHANNEL. I'M THIS CODE TO JUST THROWING AWAY MY ROKU.
Hello Ncstef
Thanks for reaching out here in the Community!
If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
Regards,
Karla
Welcome to the Roku Community!
We are grateful that you informed us of the playback problem you are having with the ABC channel. Could you let us know how long this has been happening to you?
Have there been any recent modifications that could be connected to this?
Please tell us more about this so that we can help you even better.
Thanks,
ReyIt has never worked properly. Multiple Roku products, same issue with ABC and ABC only
Hi corinnahrn,
Welcome to the Roku Community!
We'd like to take a closer look into this issue that you're experiencing. Are you getting any error codes or messages? What troubleshooting steps have you taken so far?
We'll wait for your response.
Thanks,
John
I suddenly started having this problem with the ABC app in the past few weeks. It opens and then boots me back to the Roku home screen almost immediately. I've tried removing the app, updating everything and restarting the Roku. Nothing works. It started happening on one of my streaming sticks and now it happens on all of my Roku devices.
Hi ellcarl,
Thank you for posting here in the Roku Community!
After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.
If you need anything else, please let us know.
Sincere regards,
John
I already told you it's ABC (the provider's) error not Roku. The issue is why Roku allows apps that don't launch in their store.
