Forum Discussion

miltk1's avatar
miltk1
Reel Rookie
3 years ago
Solved

quirky problem with usb and roku player

ROKU ULTRA 2019. 4670X  UPDATED a problem just arose over the past week or two and without me fiddling with any settings whatsoever if i add content(mp4) to an ssd drive and pop it into the usb por...
app playback
roku player
  • AvsGunnar's avatar
    AvsGunnar
    3 years ago

    miltk1 

    Try backing out of Roku Media Player (use Back button on Roku remote) until you get to "Select Media Device" screen.  Then select the Media Device (your connected drive) and see it that refreshes the content and drive selection properly.

    RMP remembers/caches the last action so if you just press the Home button, or connect another drive, it is looking for the last content loaded.  If I add or remove content to the drive, RMP doesn't recognize the content until I as least back out to the folder that the content is/was located within.  When I enter/select that folder again, RMP refereshes the folder and I can see the content added or removed.  If I don't back out and try to play a file that I removed, I will get an error.  Also, if I add content and don't back out/refresh the folder, I won't see the file I added although it is obviously on the drive.  

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi miltk1,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you are seeing with your Roku Ultra and we apologized for any inconvenience this has caused.

If the behavior continues, review the suggestions for determining why Why does my Roku streaming device not recognize my external USB drive? | Official Roku Support

If the steps provided by the Support page still aren't helping, please reply back and we will be able to assist you further.


Best regards,
Mary

miltk1's avatar
miltk1
Reel Rookie
3 years ago

no.

the thing is, ive had no prob connecting many types of usb. all known, like samsung or seagate, or crucial, pny, and even thumb drives.

the problem only recently started.

the roku is listing something(movies) that is no longer connected to the device. so when i click on that listing, of course the roku cannot play it because it's not there. like i said,  i have to go through the whole power down/up, like i'm slapping the roku in the face to wake it up.

i just dont want to hassle a factory reset  but i might have to

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    3 years ago

    miltk1 

    Try backing out of Roku Media Player (use Back button on Roku remote) until you get to "Select Media Device" screen.  Then select the Media Device (your connected drive) and see it that refreshes the content and drive selection properly.

    RMP remembers/caches the last action so if you just press the Home button, or connect another drive, it is looking for the last content loaded.  If I add or remove content to the drive, RMP doesn't recognize the content until I as least back out to the folder that the content is/was located within.  When I enter/select that folder again, RMP refereshes the folder and I can see the content added or removed.  If I don't back out and try to play a file that I removed, I will get an error.  Also, if I add content and don't back out/refresh the folder, I won't see the file I added although it is obviously on the drive.