The password for one of my channels uses the ? symbol, but that doesn't appear as a symbol on the on-screen keyboard. Does Roku not support this basic symbol? If supported, how might I access it?

Specifically, I'm trying to add the FandangoNow app. My password for that site includes a ?. I'm using the Roku stick. When I get to the screen to type in the password, I go to the symbols page and a ? is not an option available.

I thought I had this issue too - I work in IT so I was rather surprised that I just couldn't work out how to generate an exclamation mark or question mark needed for my wifi password. So, hopefully this post will help others out... I was setting up a brand new Roku Streaming Stick+. It displays a keyboard with letters and numbers and has two options to select non-characters. The first one is labelled "!?#$%&" yet none of those chars were appearing. Eventually after some frustration I realised what was happening! My first chars were caps so I'd clicked the "Shift" button (a square box with an up arrow) and that was still active so I was seeing the shifted-set of special chars, not the basic ones.

On the login page of the All4 app - I have resolved it by simply changing the password to not include that character, however, as a first time user of this platform, I couldn't find the character. I'd also observe, based on some of the other comments on this thread, that ultimately it is the platform's responsibility when approving an app for inclusion on the said platform that it has been designed to a suitable standard, which would (for me) include ensuring that if it is not deploying a standard keyboard then it must include the full range of characters.

I had to buy a new roku when my old one died, this is the same exact issue I'm having with the Fandango App as our password also contains a "?" and there isn't one on the keyboard. Very frustrating. The other two Roku devices (older) had no issues like this.

There should be a "button" somewhere on the keyboard to switch to symbols.

Question mark in password | Roku Community

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renojim
Community Streaming Expert
6 years ago
There should be a "button" somewhere on the keyboard to switch to symbols.
- kearnsm
  Reel Rookie
  6 years ago
  Thanks, but the numeric/symbol button doesn't include a ?
  - renojim
    Community Streaming Expert
    6 years ago
    Hmm... what channel? I know of two on-screen full keyboards and they both show the question mark on the "button" to switch to symbols mode. There's a simpler keyboard for entering PINs that I think just has numbers and letters and another for search that doesn't have symbols. It could be a flaw in the channel. If there's anything on the keyboard that looks like it would switch to symbols mode I'd give it a try if you haven't already.
    
    -JT

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Question mark in password

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