Forum Discussion

Jare97's avatar
Jare97
Reel Rookie
3 months ago

Problem with Program Guide showing correct day

The Guide is showing all the wrong shows.  Today is Sunday, the guide is showing all the channels but with the programs that are on for Wednesday!  My search of the listed programs showed all the Chicago programs (Med, Fire, PD which we watch each week) so that is how I determined it was Wednesday's listing. So when I select a program, the correct programs comes up but it is not the one shown on the list.  Also does not go to the correct time, I have to use the remote to go to the correct time for program.

Went through all the items on the TV to see if could be corrected, but nothing is listed.

How can it be fixed?

3 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    3 months ago

    Jare97 

    Thanks for sharing the info about the wrong program on your Live TV guide. We're here to help!

    Please share the following details with us:

    • Device info (Settings > System > About)
    • Tracker & GC (Press Home 5x, Back 5x)
    • Home zip code or TV location
    • Send us a photo or video of the issue you're experiencing.

    Also, let us know:

    1. Which live TV channels are being impacted? Please provide the channel name and number (e.g., Fox on channel 2.8, or AMC+ on 330).
    2. How many channels are having the issue?
    3. When exactly does the issue happen? As soon as you open the channel?
    4. How long does the issue last?

    We're interested to know these details as we may be able to help you with this.

    Roku Community Team

    • Jare97's avatar
      Jare97
      Reel Rookie
      3 months ago

      Thank you for your response and suggested things to refer to you.  Thankfully,, somehow the problem resolved itself and everything has gotten back to normal, guide listing is now correct.  

      There is no explanation that I can think of and just have to assume it was some sort of issue from who knows where and who knows how it got back to the proper way.

      Again, thank you for your response and hopefully the problem stays corrected.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        3 months ago

        Thanks for the update, Jare97!

        It's great to hear that you're now up and running! Please let us know if you have other concerns so we can assist you further!

        Happy Streaming!💜

        Roku Community Team