Forum Discussion

CK4's avatar
CK4
Binge Watcher
3 years ago

Prime Video keeps freezing and kicking me out

For several days the Amazon prime video app has been having issues playing on my Roku TCL TV. When I try to play titles they will initially start, freeze and then kick me out of the whole app. I have checked the internet connection and speed and both are great. I have cleared the cache.  I have rebooted the roku. I have updated the app. I have uninstalled the app and reinstalled it. Nothing has worked! All of my other services / apps are working fine. Prime is working on other devices and playing, just not the Roku TV.  Are other people having this issue? Does anyone have a fix for this?

 

 

app playback

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    CK4-

    When reinstalling a channel, the process should be:

    • Uninstall the channel
    • RESTART THE ROKU to clear its memory cache.  This step is essential, without it you may not get a clean install.
    • Reinstall the channel.