Forum Discussion

CK4's avatar
CK4
Binge Watcher
3 years ago

Prime Video keeps freezing and kicking me out

For several days the Amazon prime video app has been having issues playing on my Roku TCL TV. When I try to play titles they will initially start, freeze and then kick me out of the whole app. I have...
app playback
makaiguy's avatar
makaiguy
Community Streaming Expert
3 years ago

CK4-

When reinstalling a channel, the process should be:

  • Uninstall the channel
  • RESTART THE ROKU to clear its memory cache.  This step is essential, without it you may not get a clean install.
  • Reinstall the channel.